Rhonda G.
Broken Vial poor service!
I did the online interview and paid the fee. Took a week and a half to get my medication. When I opened the package up - the vial was shattered. I immediately called and reported the situation. I sent pictures to the rep and was assured that my the replacement would ship out the following Monday (this was a Saturday). It has now been 9 days since I submitted the pictures and still do not have a shipment notification. I’ve made numerous calls and keep getting told that it’s up to the ‘pharmacy’ regarding when or IF I will get the replacement vial. Buyer beware!
Response from ReflexMDNov 14, 2023
Dear Rhonda, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. The good news, your replacement arrived to you this morning. We will also be following up with you today to ensure all issues are resolved. Thank you for the opportunity to make things right.