shelley K.
I purchased a 2.5 mg vial of…
I purchased a 2.5 mg vial of semaglutide for nearly $300 from ReflexMD. The needles were in the delivery box and I kept the entire box in fridge. I took a .5 shot the first week and then a .5 shot the following week. Unfortunately, I accidentally threw the needles out while cleaning the fridge...I had stored the vial in a separate area by this time. I was frustrated and knew that I couldn't get new needles. After two or three weeks trying to figure out what to do, I decided to try med orally: I had spent a lot of money and wanted to make sure I was able to use all. I am a bartender and had a pour spout at home. I placed the spout in top of vial and turned upside down trying to get the remainder of the med. To my dismay, nothing came out of the vial. I was stunned! There should've been another 1.5 mg left in 2.5 vial. I contacted customer service and was told that I had used it all on my first two doses, which I'm halfway decent at math and knew that was wrong. It was not offered, so I decided not to pursue a refund or replacement since I knew it would more than likely be a battle...and it just wasn't worth it. I'm just writing to let people know my personal experience. Hopefully, it doesn't happen to you and you're able to lose the pounds without issue. Take care! (Despite all, customer service was nice, and I will always hope this was just a fluke.)
Response from ReflexMDJun 4, 2024
Hello Shelley, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services.