RefillsReviews of refills.com

I sent messages to the Dr. who never once replied to me? Six months of treatment without losing any weight was a complete waste of money. Finally, someone responds, but it’s customer service? OK, NOT a Dr., but they say they will switch me to tirzepatide. Ok, price increase (when I was locked into one specific price from the beginning?) Well, I guess I have to do it, because apparently they are overloaded and unable to respond. Frustrating. Now, I login, because I should have another shipment coming, and I learn that there was a migration??? Had NO email for that. Not in spam. And what is happening? My health is on the line here, does anybody even care?

No wait. Spoke with what seemed like an actual human. Understood my concerns, answered my questions and was helpful.

Norma was so helpful and the issue was look into and fixed . Her knowledge was superb .You have great customer service

I've been waiting to be notified about my first refill and heard nothing. I called several times and after 5-10 mins, the waiting music would stop and I was asked to leave a voicemail, but no one called me back. I tried to reach someone through messages in the patient portal, but no one answered back. Today, I finally got through to a person on the phone, and she said they are having a meeting today to discuss issues because they are changing their patient portal and their billing is not working. Until they get things fixed on their end, they are unable to refill my prescription. I've only been with Refills.com for one month and I'm having doubts and that I will need to find another provider. Guess I have no choice but to wait another week without my refill. I'm just worried it will be too long between my injections. Update: My prescription was sent to the pharmacy 8 days ago and I'm still waiting. It's been over a week since my last injection and I'm worried I will have to start over. I've called several times and each time I just hear they are backed up on orders. Today I called again and now they are saying I need to fill out a questionnaire that I was unable to access. They had to fill it out for me in order to process my order. Again, I was told I have to wait a few more days for the pharmacy to fill my order.

Customer service is great got help y immediately and they took care of all my concerns. They got my order out right away couldn't be happier

I had a shipping issue and refills worked with me to help solve the problem.

Alex was extremely kind and helpful. He listened to my concern and he made me feel like he truly wanted to help me. I am so happy that I had Alex to help me through my issue.

My experience with Refills has been excellent. The customer service team has been very responsive, friendly, and helpful throughout the entire process. They took the time to answer all of my questions, explained everything clearly, and made the treatment process simple and stress-free. Overall, I’m very satisfied with the service and would highly recommend Refills to anyone looking for a reliable and supportive weight-loss program.