Caroline B.
Easy process
Easy process
Response from RefillsOct 19, 2026
Thanks for sharing! We’re glad the process was easy and straightforward for you. We appreciate you choosing Refills!

We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Caroline B.
Easy process
Response from RefillsOct 19, 2026
Thanks for sharing! We’re glad the process was easy and straightforward for you. We appreciate you choosing Refills!
TT
Unfortunately, I made a mistake when I signed up with your company so I immediately called the 888#. Rebecca answered and was tremendous! She listened to me and was extremely helpful explaining how payment will be in the future. Rebecca was professional and personal at the same time a tremendous asset to your company.
Response from RefillsOct 18, 2026
Thank you for taking the time to share your review. We are so glad Rebecca was there to turn things around for you when you called! It is wonderful to hear how patient, reassuring, and thorough she was in getting your payment details sorted out. Thanks for choosing Refills!
Keith K.
Very thorough follow to ensure I understood the process as well as all the resources and support available. Great service!
Response from RefillsOct 18, 2026
Thank you for taking the time to share your experience. We are glad to hear our team took the time to explain everything clearly and ensured you felt fully confident in all the resources and support available to you! Thanks for choosing Refills!
Les
Ashley was very nice and pleasant. She gave me plenty of information for my account!
Response from RefillsOct 18, 2026
Thank you for the review and for choosing Refills. We are glad to hear Ashley was pleasant and provided all the information you needed for your account!
Debra
Refills.com has outstanding customer service. There was a mix-up with my order that resulted in a double charge, but their team resolved the issue immediately and promptly refunded the overcharged amount. I was very impressed with how quickly and professionally they handled the situation.
Response from RefillsOct 17, 2026
Thank you for taking the time to share your feedback and for choosing Refills. We are glad to hear our team resolved the billing issue promptly and provided quick, professional support to make things right!
Sherry H.
Refills responded to my email very quickly and I called and was able to speak to representative within a few minutes and gave me thorough answers to the few questions I had. Once approved, my shipment set to deliver in by end of same week!! I am pretty impressed. I do wish they could give price break for loyalty but this is my third 3month order and the product is working great. I have not taken advantage of their nutrition or guidance counseling but I plan on doing that this time.
Response from RefillsOct 16, 2026
Thank you for such a thoughtful review! We’re so happy to hear that you’ve had a positive experience with our team and that your questions were answered quickly and thoroughly. It’s especially great to hear that the product is working well for you! We appreciate your feedback about loyalty pricing and will be sure to share it with our team. We’re also glad you’re planning to explore our nutrition and guidance support — we hope you find it helpful as you continue your journey.
Shawn C.
Your CSR was kind, didn't keep me waiting on hold for too long.
Response from RefillsOct 16, 2026
Thank you for the lovely feedback! We’re glad you got through quickly and had a good experience with our team. We know nobody likes being stuck on hold, so it’s great to hear we could make things a little easier for you. Thanks for choosing Refills!
nancy
The representative Lucy - was informative and polite.
Response from RefillsOct 16, 2026
Thank you for your feedback! We’re happy to hear that Lucy was polite, informative, and helpful. We’ll be sure to pass your kind words along to her. We appreciate you choosing Refills!