RefillsReviews of refills.com

Response from RefillsNov 22, 2025

Thank you for sharing such a warm and thoughtful review. We’re so glad to hear that your experience has been positive from the very first phone call and that both our customer service team and your PA have been able to support you with clarity and care. It’s wonderful to know the information and quick responses helped you feel more at ease throughout the process. We truly appreciate your trust in Refills.com.

Response from RefillsNov 22, 2025

Thank you for your wonderful review! We’re so glad to hear that the pricing, sign-up process, and delivery all met your expectations and that staying updated throughout the process felt easy and clear. It’s great to know the platform was simple to navigate as well. We’re happy you found Refills.com and appreciate your trust in us.

Response from RefillsNov 22, 2025

Thank you for your review! We’re glad to hear that everything felt easy from start to finish and that you’re happy with both the pricing and the support you received. It’s great to know ProRx is working well for you, and we’ll make sure Taylor sees your appreciation.

Response from RefillsNov 6, 2025

Hi Maria, we’re sorry to hear about your experience and appreciate you sharing this feedback. That situation doesn’t reflect how we aim to treat our customers or community members. We’d like to look into what happened and make things right. Please reach out to [email protected] with your details so our team can review and help directly.

Response from RefillsNov 6, 2025

Hi Susanna, thank you for sharing this feedback. We’re sorry to hear about the frustration with the coupon process and the interaction you described. That’s not the experience we want for our customers, and we appreciate you taking the time to explain what happened. Please reach out to [email protected] with your name or order number so we can review this directly and make things right. We’ll also use your feedback internally to ensure our communication and customer service meet the standard you deserve.

Response from RefillsNov 22, 2025

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that every part of the process, from the website and dashboard to the clear prescription access, flexible payment controls, and quick delivery, worked so well for you. It’s great to know the real-time updates and fair pricing added to your experience, and we truly appreciate you recommending us to others. Your trust means a lot to our team.

Response from RefillsNov 22, 2025

Thank you for your review! We’re glad to hear the process was easy and fast, and it’s great to know you’re happy with the product. We appreciate your kind words for Taylor and Dr. Kavanaugh, we’ll be sure to pass them along.

Response from RefillsNov 6, 2025

Hi there, thank you for sharing your thoughts. We understand how concerning the recent recall news can be and we take all feedback seriously. Our goal is to be fully transparent and responsive with every customer, especially in situations like this. We’d like to review your experience directly and make sure you have clear information regarding your order and pharmacy partner. Please contact us at [email protected] with your name or order email so we can assist right away.