RefillsReviews of refills.com

Response from RefillsDec 3, 2025

Thank you for taking the time to share this, and I’m truly sorry for how stressful and disappointing this experience has been for you. Delays around the Thanksgiving period created a backlog at the pharmacy and slowed down both tracking updates and response times, and we understand how it can feel like you’re being left without clear answers. You deserve transparent communication and real support, not conversations that leave you feeling unheard. We’d like to review your order directly so we can provide accurate information and help resolve this as quickly as possible. Please reach out to [email protected] so our team can look into your prescription and assist you right away.

Response from RefillsNov 24, 2025

Hi C Barry, Thanks for taking the time to share this. I’m really sorry you had that experience trying to call in. That’s not the impression we want anyone to have. Our phone support line should never hang up or go silent like that. I’m having the team look into the call logs and routing to figure out what happened so we can fix it. If you’re open to it, I’d be happy to help you directly and make sure you get a quick answer. You can reach us at [email protected] or reply here and I’ll make sure someone follows up right away. Appreciate you flagging this and giving us a chance to make it right.

Response from RefillsNov 22, 2025

We’re very sorry to hear about your experience, Kipper. We understand how frustrating it can be to wait longer than expected for your prescription, and this is not the level of service we strive to provide. Please contact [email protected] so our team can review your order and work to improve your experience.

Response from RefillsNov 22, 2025

Thank you for your feedback! We’re glad to hear that your experience was quick, efficient, and priced well. We appreciate you choosing Refills.com.

Response from RefillsNov 22, 2025

Thank you for sharing your experience we’re glad to hear things have been positive overall and that the pricing has helped make treatment more accessible. We’re sorry to hear you’re having trouble signing in, and we’d be happy to help you get that resolved. Please email [email protected] so our team can assist with your login issues and review your dosing schedule. They can also guide you on whether the gap between injections may be affecting your progress.

Response from RefillsNov 22, 2025

We are very sorry to hear about your experience and that you did not see the results you were hoping for. We understand how frustrating it is to wait a long time, receive a dose that feels ineffective, and feel let down compared with past treatments. Please email [email protected] so our medical and support teams can review your order and dosing details and work with you on a solution.

Response from RefillsNov 22, 2025

Thank you for your review! We’re glad to hear that the process was thorough, easy, and that your order arrived quickly. We appreciate your trust in Refills.com.

Response from RefillsNov 22, 2025

Thank you for sharing your experience! We’re glad to hear that your refill was approved quickly and that your medication arrived just a few days later, still properly chilled and well packaged. It’s great to know your experience with Refills.com continues to be excellent. We appreciate your trust and loyalty.