RefillsReviews of refills.com

4.01,597 reviews
Pharmacy & Medicine

Refills

About Refills

We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.

Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: refills.com
Website: refills.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Refills reviews

1,597 approved reviews, newest moderated first

melanie C.
Jan 10, 2026
The worst customer service
The customer service at this company is terrible. I waited over a week to hear back from someone to answer a question about my purchase. I finally received a call, returned their call, left a message and never heard back!! All I want at this point is a refund and I can't reach anyone. This has been nothing but an aggravating experience.
Response from RefillsJan 15, 2026
We are very concerned to hear about your negative experience. We strive to provide excellent customer service, and it's clear we fell short. To help us improve and resolve your issue, please contact us through [email protected] to immediately address the communication issues you encountered.
Paul
Jan 10, 2026
The whole ordering process was very…
The whole ordering process was very easy. Product arrived within a few days as expected.
Response from RefillsJan 15, 2026
We're so happy you had a seamless experience! We're committed to providing an easy ordering process and fast shipping. Your feedback is greatly appreciated!
Marla R.
Jan 10, 2026
They refuse to fix their mistakes
I purchased medication from them on the 6 month plan. I was due to receive the 2nd part of my medication and they completely messed up my order. I contacted them well before my refill was due, twice actually, and I was told that my prescription was updated to the new dosage. However, I ended up receiving the wrong dose on delivery. I am now stuck with 6 weeks of medication instead of 3 months due to their mistake. They have refused to fix it. A complete waste of my money and now I have to find a new company to buy from. This is completely unacceptable. **Their response is completely disingenuous. When I spoke to them about THEIR mistake, they refused fix it multiple times. If they truly wanted to fix things, they would have. This company is a scam. Don't believe their BS response.
Response from RefillsJan 10, 2026
Thank you so much for sharing your experience with us. We sincerely apologize for the inconvenience and frustration caused by the mix-up with your medication order. Your health and satisfaction are our top priorities, and we truly regret that we didn’t meet your expectations this time. We appreciate you reaching out to update your prescription and understand how important it is to receive the correct dosage on time. Please know that your feedback is invaluable, and we are committed to improving our processes to prevent issues like this in the future. If you’re open to it, we would love the opportunity to make things right and regain your trust. Thank you again for your honesty and patience.
Barb
Jan 10, 2026
Great customer service
I continue to be impressed with the service at Refills.com. There was a misunderstanding regarding increasing or maintaining the dose on my next order. Both Taylor (customer support) and Dr. Niazi responded quickly, resolved the issue, and provided clear and prompt communication. Prices are great but knowing you can trust your providers and support is even better.
Response from RefillsJan 15, 2026
Thank you so much for sharing your continued positive experience! We're thrilled to hear that Taylor and Dr. Niazi resolved the misunderstanding quickly and provided clear communication. We appreciate your trust and are glad you value our service and providers!
NANCY K B.
Jan 9, 2026
Fast service
Fast service, efficient & affordable GLP! Easy to work with.
Response from RefillsJan 15, 2026
We're so happy you had such a positive experience! We're committed to providing fast, efficient, and affordable GLP services that are easy to work with. Your feedback is greatly appreciated!
Shya
Jan 9, 2026
The process was quick and price was great!
The process was very easy, review and response was less than a day! I received my medication in less than a week. And granted, I was able to take advantage of a sale, but I’ve done a lot of research and bought from a few different companies and Refills.com has the best sale prices anywhere - It’s really the only way I’ve been able to keep taking the GLP-1s!
Response from RefillsJan 15, 2026
This is wonderful to hear! Knowing that we're helping you continue your GLP-1 treatment with our sale prices means a lot to us. We're happy we can provide you with fast service and affordable options!
Dixie
Jan 9, 2026
Great experience. Would highly recommend to others
It was so easy to sign up and do the intake. I was approved and my order was sent to pharmacy the same day. The whole experience was easy and I will recommend to others
Response from RefillsJan 15, 2026
This is wonderful to hear! Knowing that you found the entire experience easy and efficient means a lot to us. We appreciate your trust and are glad we could provide you with a smooth and quick process!
Sara G.
Jan 9, 2026
Fast easy service at competitive prices.
Fast easy service at competitive prices.
Response from RefillsJan 15, 2026
We're so happy you're satisfied with the speed, ease, and value we provide. Thank you for taking the time to share your positive experience!

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