Redwood OutdoorsReviews of redwoodoutdoors.com

We went with the six person outdoor cube sauna. The installation went as advertised in the video, and we'd definitely recommend having two people available for some parts of it. The sauna is sooo lovely - great material and quality and a wonderful experience. The harvia app is easy to use and I'm glad we upgraded to the largest heater with wifi. Its taking 30-40 minutes to go from 30 to 175, which is pretty great. The heater does turn off sometimes so we still need to figure out if it's overheating and why. Oh, and the hat is a game changer to tolerate the really high temps! Overall strongly recommend!

I ordered from Redwoods bc of a referral, and I was told the customer service was top notch. Unfortunately I didn't have the same experience. My impression is that the systems they have in place are not working for them as they grow as a company, and bad service is probably going to continue until they fix their overall processes. Timeline: - I first ordered the Garden Sauna on 8/11 and was told that there was a chance the wifi component to the heater I wanted (Virta 10.5 kW) was backordered. I ordered anyway - They confirmed 8/12 that the component was in stock and I should expect delivery on 8/25. Based on this, I made plans with a contractor to build level ground among other things (like a deck; pics show that it was a big project) - No contact until 8/21 when I reached out to them bc I didn't have shipping confirmation. I was told that they had a new system that messed them up and other people were ahead of me on the list for the wifi component. New ship date was supposed to be 9/23 - Had them ship the sauna structure separate bc of the work with the contractor, and was told on 8/26 that the sauna would ship 8/28 - No contact until 8/29 when I had to reach out and was told the whole operations team had COVID - I had to reach out again on 9/3 and was told that the sauna structure still had not shipping. Finally shipped about a week later - No contact about the wifi component until 9/26, and was told that there was a delay and new estimated shipping date was 10/19 - I was then told on 10/14 and 10/16 that the heater and component would ship out the next day, but that didn't happen. Was told 10/20 that if it didn't go out the previous week, it would go out 10/20 (it didn't) - called 10/20 and was told it was scheduled for 10/23. The heater went out 10/23, but the rocks necessary to turn it on weren't shipped until 10/25. So basically I was not prioritized and was given the run around so many times. I will say that every individual I talked to was very nice and tried to help, but they were just unable to. E.g., there was no way they could make sure my order went out other than to just write a note to the operations team (who clearly didn't care about that at all). Pretty terrible experience overall. In terms of the quality of the sauna - it's pretty solid and decent for the price. I live in a cold climate and it takes forever for it to get to a high temp (170+) because there are a lot of leaks (to the point that I'm going to install a drop ceiling with insulation. I like how big it is though and it looks pretty dope with the big window (I added the lights in the pic). I'm super glad it's working now and love that I have a sauna, but I wouldn't order from here if I were to do it again.

I have been very happy with my purchase- the sauna construction was a breeze and the quality of the unit is outstanding. I’m looking forward to many years of enjoying it along with the health benefits it provides

Construction is good quality could use some additional insulation

I absolutely loved my experience with Redwood Outdoors. The sauna is almost done, just having to hook up the electric, which we hope to have it finished by this coming weekend. It is a beautiful and well-built sauna. It definitely adds to our backyard, and I can't wait to use it many, many times. But my best experience was due to your Customer Service Rep. Brad, out of Kent, WA. He was amazing all the way around. I had a lot of questions and concerns, and Brad was nothing but helpful, courteous and prompt with his answers. He also tried calling me one time to go over everything via phone, but I was at work and not able to answer. But he still got his answers to me by email. I aways felt taken care of and comfortable with all the answers he gave me. I really believe a great point of contact, which Brad is, is the key to customer satisfaction and a great purchasing experience. Of course, the product has to be great too, but as everyone knows there are always questions and if those aren't taken care of properly the experience is everything but good. Brad, however, is exemplary. If all of your Customer Service Rep's are like him, you are in luck and should keep all of them happy, so they stay where they are and continue their great work for Redwood Outdoors. I even feel like that if I have any more questions or concerns after the purchase that I still will get the best customer service, which makes me feel very confident in my purchase, that I am not left alone, if anything were to happen. Great Job Redwood Outdoors and a shoutout to Brad, the best Customer Service Rep. I have ever dealt with!!! Happy Holidays to all of you and continue building wonderful saunas and the great customer service you have!

Kit works well, good that extra lengths were included, needed them, crate damage required their use and also needed gluing tongue and groove ribs back in place that were split on 12 components, all done, glass door is shy of contacting weatherstrip around the whole perimeter of the door by about 1/8”. Would suggest using a thicker weatherstrip. Quality control should have caught this as it was a completely assembled component.

We purchased a Cove sauna. The staff at the Seattle showroom were very knowledgeable and helped us choose the best sauna for our space. Assembly was easy. All the parts were included and the instructions were clear. Some of the wood parts were not labeled but that wasn't a problem since the size and shape made it obvious. The assembly videos were also very helpful. My wife and I put it together in a day. Why three stars? The pre-assembled door was put together sloppily. The bottom magnetic door closer did not align with the metal piece on the glass so it does nothing. Worst though, there is over 1/4" gap at the lower half of the door between the glass and the rubber seal. (The top half of the door seals normally.) This gap lets in a strong draft of cold air at the bottom of the space. After spending thousands of dollars to purchase a sauna, you shouldn't have to wear socks to keep your feet warm while taking a sauna. I'm sure I can fix this but it will require removing the door hinges, filling in the screw holes, drilling new holes in the correct position and re-hanging the door. Disappointing.

Very responsive customer service. They addressed all questions promptly and thoroughly. I have greatly enjoyed the Summit Sauna so far.