Walker S.
A Complete Nightmare
The experience of buying a sauna from this company was nothing short of a nightmare! Estes Express, The company that supposedly delivers these saunas is not capable of delivering the product you order!! They gave us 4 separate 4hour long windows and never showed. Meanwhile, Redwood Outdoors was oblivious to the 16 hours of time my household wasted waiting for the delivery of their product and provided zero compensation. Even simply getting my money back was another time consuming laborious process. All in all not worth the wasted time and effort to purchase so much as a ladle from this screwed up business! I expected Redwood Outdoors to take responsibility to ensure their products are delivered in an efficient manner. After all, I had paid more than $12,000 dollars for these products and they could not even deliver them to me properly 🤯 Instead, they callously wasted hours and hours of my time. Buyer Beware.
Response from Redwood OutdoorsJul 30, 2026
Thank you for taking the time to share your feedback. We're truly sorry that your delivery experience did not meet expectations. We understand how frustrating it is to set aside time for multiple scheduled delivery windows that ultimately are not fulfilled. While we work closely with our freight partners, situations like this fell short of the experience we strive to provide. When it became clear that we could not deliver the experience you expected, our team worked to process your refund as promptly as possible in an effort to bring the matter to a close. Although we're disappointed that your experience ended this way, we appreciate your feedback. At Redwood Outdoors, we're committed to supporting our customers from purchase through resolution and continuously improving every part of the customer experience.