Arch Red Sky InsuranceReviews of redskyinsurance.com

The whole process was easy. The only improvement would be better communication, I submitted claim and about two weeks later when I checked status online, it said that they needed more information to process, but was never told what was needed. After three weeks I called and was told they had evertything they needed. That was the only confusing part. So if online status stated they had everything and was in process would have been helpful.

Very nice and very helpful

This company is a nightmare! I highly recommend looking elsewhere for travel insurance. Ridiculous requirements for payout. I guess that they hope you give up or die.

Researching and learning more about travel insurance for long term stays. Bertram was helpful and shared a policy to review. A worthwhile call.

What horrible travel insurance! I bought insurance for a ski trip to Steamboat Springs, Colorado. What a waste! I had to cancel our trip. I was completely surprised to have my claim denied. The stipulations for claims were never disclosed when I bought the insurance. I will be sure to tell others who think about travel insurance not to buy it through Red Sky/Arch Insurance.

Horrible customer service Had to cancel a trip due to COVID Even after providing requested documentation, they took nearly 12 months to deny our claim Not even a refund of cleaning fees?! Really? What a waste

bertram , he ,s on it and he answered the phone promptly

If there was an option for ZERO STARS, thats exactly what I'd give this company. This company IS TERRIBLE! My family has been vacationing in OBX for 18 years & every year we purchase travel insurance for the unexpected. We booked our vacation home in October of 2021 and had a reservation for September of 2022. Paid our balance in full and had each member of our traveling companions pay their own portion online with their OWN CREDIT CARDS so there was proof of payment. In early September, my grandfather was deemed terminally ill, on hospic care, needed 24/7 care and was unable to travel. We submitted a claim for my grandfather as well as my uncle who was going to stay behind to care for him. We obtained and submitted the attending physicians form, the proof of payment, and all the additional crap documentation they requested. I have been notified several times by email that they don't have what they need to process the claim, yet every single time I call the office to speak with "Whitney" (our claims adjuster) she's magically unavailable, doesn't have a supervisor, never returns my call, can't have my claim escalated, AND Bertram, who answers the phone, seems to think that he can physically see that I sent the documentation and he is unsure of what they are missing and why the claim can't be processed. A few weeks go by, I get an email stating that the claim was paid out to my uncle but it was denied for my grandfather...my grandfather was the terminally ill person, why would they pay the care taker and not the person who was ill. My grandfather ended up passing away 4 days into our trip and I EVEN SUBMITTED A DEATH CERTIFICATE as proof that he passed away in PA while my family was on vacation in NC during the week we had reserved our vacation home, therefore he did NOT go on the trip that he paid for and it still isn't enough. After numerous phone calls and emails, I was told to file an appeal, which I did. In the meantime, I was sent a denial letter for the claim. My uncle physically showed up at the Maryland office only to find that no one would answer the door, when he called, they told him to leave the documents at the door and that "Dana" would call him back, it's been a week now, and no one ever called, no one has been in contact, we have no idea if this claim is open or closed, if it will be paid...it is utterly ridiculous, absolutely horrendous communication and the most unprofessional company I have ever had to work with! We have since emailed the president of the company, filed the appeal again and we fully intend to escalate this matter to the local congressman, the state attorney generals office, chamber of commerce and anywhere else we need too. This was a fully paid policy, the claim 1000% falls in the guidelines for coverage and my family is entitled to this reimbursement! This company is a scam! You cannot deny a policy holder a valid claim when there is more than enough proof of a viable claim and all of the information has been submitted! I will NEVER, EVER, EVER make a reservation with a property management company that deals with this travel insurance company EVER AGAIN! Do yourself a favor and spare yourself the agony of dealing with these uneducated and incredibly unprofessional people and book elsewhere! P.S.- my claim was submitted September 7th, 2022 (give or take 1 day) and today is now November 22, 2022 and we are still hanging in the balance. This is a disgrace!