A S.
Insurance fraud
In the process of suing them for fraud, if you've been victimized by this company who breached their contract you should too.. ITS NOT ILLEGAL TO RECORD PHONE CALLS IN TEXAS WITHOUT THE OTHER PARTIES KNOWLEDGE. My stay was canceled by the agency I rented through, I the renter did NOT request the cancellation. I called to have this undone and the room had already been booked by someone else. They kept my money. I disputed with my bank and REDSKY provided FALSE documentation to my bank to deny my claim. (Which helps my legal case) There is no documentation to provide when I didn't request a cancelation. It was cancelled by Ryson Rentals and immediately booked by another party. Despite my immediate request to NOT cancel the reservation. It has been 60 days since this incident, way past the 30 their policy states.
Response from Arch Red Sky InsuranceSep 23, 2022
Angele, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. Unfortunately, if the vacation rental manager improperly canceled, that is not a covered reason under the policy. In addition, we have requested documentation in which you have not provided. If your circumstance changes and you are able to provide the appropriate documentation, we would be happy to move forward with your claims process. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409. Regards, The Arch Red Sky Team



