Michelle C.
Don't use them
Booked our 25th wedding anniversary to Maui. Got Red Sky Travel insurance for our condo rental. Maui wildfires occurred so we had to cancel our trip - Maui was in a state of emergency and told tourists to not come. All our airfare and tours were fully refunded because of the wildfires. Every other business we talked to was sympathetic and understanding! Put a claim in through Red sky travel insurance for our money on the condo rental and we were denied!!!! They said because the condo rental company gave us a credit to use in two years. We don't want to go to Maui in the next two years, we wanted to go to celebrate our anniversary!!!. Plus Lahaina is burned down! Why would we go now to visit Lahaina? It's gone. None of this makes any sense. Why get travel insurance to just get denied when a state of emergency occurs? Upsetting beyond belief. Also, we looked at the condo we rented and it's now $3000 more to rent on top of what we originally paid. It's not right. People get insurance for these emergency situations. To get denied is beyond me. We lost over $6000 because of this. Horrible that Red Sky Travel Insurance is doing this to other, and by reading the reviews online, to numerous other people.
Response from Arch Red Sky InsuranceOct 18, 2023
Michelle, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. The policy you purchased provides coverage for Non-Refundable prepaid payments or deposits for the vacation rental. In this case, a future travel credit is considered a refund under the policy. This was communicated to you in the explanation of benefits on 10/13/2023. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409. Regards, The Arch Red Sky Team



