Arch Red Sky InsuranceArch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Arch Red Sky Insurance (redskyinsurance.com) has 424 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Deborah S.
Every person that we spoke with was very professional and helpful. The website to submit our documents for our claim was very user friendly.
Response from Arch Red Sky InsuranceAug 31, 2023
Deborah, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Michele R.
Very responsive in a horrible situation. Kept us in the loop of the process. Took our calls and was very understanding of the events of the Maui disaster.
Response from Arch Red Sky InsuranceAug 31, 2023
Michele, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Lorraine
Bertram found out why I didn't get email updates as they had an error in the email address. He was able to give me a claim number and inform me I was being given a partial payment for my claim.
Response from Arch Red Sky InsuranceJun 26, 2023
Lorraine, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Lindsey B.
Customer service on the phone was efficient and clear with their advice. Follow up email was prompt and directions were clear through whole process. Insurance claim was resolved quickly.
Response from Arch Red Sky InsuranceJun 20, 2023
Lindsey, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
Stephen B.
Claim took way to long... after over a month I was told more information was needed and after it was supplied I was then told it needed to be on a letterhead. It almost seems your business model is to drag it out so we get tired and forget about it. I had to keep calling, no one from your company had the decency to contact me directly... I have given you my money a number of times, this is the last time PLEASE DO NOT CONTACT ME
Response from Arch Red Sky InsuranceJun 20, 2023
Stephen, Thank you for reaching out to us. As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. The news story on the letterhead of where it came from or the web address to verify the authenticity was necessary in this instance to properly evaluate your claim. Please understand that the claim adjudication process typically takes an average of 30 days following receipt of all required documentation. We appreciated your patience as we obtained this. Regards, The Arch Red Sky Team
Elizabeth T.
My family and I booked a week at Rosemary Beach in Florida for mid May of this year. My mom was diagnosed with pancreatic cancer last September. She bought travel insurance through the company the Rosemary Beach cottage company suggested (Red Sky). After months of grueling chemotherapy, radiation, and hospitalizations, her surgeon finally cleared her for surgery to remove the tumor. However he was only able to schedule it the week before our beach trip. My mom rebooked for the first week of June. Instead of working with the rental company and our family to apply the deposit to another week, my mom lost her $4000 deposit completely. If either company had an ounce of humanity and empathy they would have worked with us to apply the deposit to a few weeks later. We are extremely disappointed and will go elsewhere to purchase travel insurance in the future.
Response from Arch Red Sky InsuranceJun 13, 2023
Elizabeth, Thank you for reaching out to us. At the time of posting, we are reevaluating your claim and a member of our team will be in touch shortly. Regards, The Arch Red Sky Team
Donnie P.
Do not use Arch Red Sky Insurance, they will not pay your calm.
Response from Arch Red Sky InsuranceJun 5, 2023
Donnie, Thank you for reaching out to us. As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. An Attending Physician Statement is necessary in this instance to properly evaluate your claim. This form contains relevant information such as dates of treatment and physician recommendations, without which we cannot adjudicate your claim. Please understand that the claim adjudication process typically takes an average of 30 days following receipt of all required documentation. We appreciate your patience as we obtain this. Regards, The Arch Red Sky Team
Charles L.
The person I spoke with took care of my request in a timely manner.
Response from Arch Red Sky InsuranceJun 5, 2023
Charles, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch Red Sky Team
