Red Roof InnReviews of redroof.com

They are a bunch of liars pet friendly my ass there liars one day it's fine to have a dog the next day you got to go even though the man next to us have a big dog he can stay drug dealers everywhere you. Can't go outside without seeing drug deals everyday in this motel homeless everywhere coming up to you everyday wanting money this is one of the biggest trap hotels in augusta don't recommend it anyone

For one the tv don’t work dent in the door the bathroom is to small the phone don’t work The beds are itchy. The beds are dirty the ice bucket is very dirty there’s black stuff on the beds the toilet was dirty. Had a little blood on it!! Don’t feel safe.!!!!! Don’t come here!!!! And my son eyes are red and puffy.!!!!!!!!!!!!!!! phone is broke detached like the phone is broken!!! Pee stain on bed sheets rat shit!!! Can’t go to sleep without itching and people moaning and nasty shit !!!

The hotel room Red Roof Plus Miami was dirty, the carpet damp and mouldy. There was no shuttle; the dispenser in the bathroom was broken and I was told they would fix it after our stay wwas over. The best thingabout this hotel was the location; we stayed here a year ago and it was not decent but alot has changed in a year.

Red roof in Augusta ga. Room had roaches crawling in shower took a video showed rhe rude night manager and she refuse to return my money for that day being I had to go get another room from a different hotel. Argued with me and stated hotel just got sprayed but I can get a different room. Stating they can’t resell room that day do to me getting of work and finding the roach in my shower. Not only that I had to return to get my cash deposit cause the manager quote on quote forgot to give it to me.

The condition of the room was completely unacceptable and uninhabitable. Within minutes of sitting on the bed, we began seeing roaches and noticed significant filth throughout the room. As a precaution, we pulled back the covers to check for bedbugs after seeing the roaches, and we immediately found hairs on the sheets along with visible dirt and debris in the bed. The bedding was clearly not clean. The bathroom door had visible holes in it, the outlet fixtures were coming out of the walls, and there was mold above the doorway entering the room. The overall condition of the property looked nothing like what is advertised online. The photos are misleading, and the hotel felt unsafe and unsanitary. Management is now claiming the bed was “used” and is using that as the reason to refuse a refund. The only reason the bedding was disturbed at all was because we pulled the covers back to inspect for bedbugs after seeing roaches. We did not sleep in the bed, we did not stay in the room, and we checked out within an hour of arrival specifically because the room was unfit for occupancy. Despite the clear condition of the room and the fact that we left immediately, management has refused to refund the first night. It is unacceptable to expect guests to pay for a room that is roach-infested, dirty, and clearly uninhabitable. Because of the refusal to resolve this appropriately, we will be sharing our honest experience and advising friends and family not to stay at this location. This situation could have been resolved easily with basic accountability and customer service. We are extremely disappointed in how this was handled.

Bed full of pubic hair, bathtub too. Called front desk and they said they had "no more sheets"!!?! It's a hotel! I am currently writing this while standing in line for over 1hr in the lobby and still haven't been helped.

We reserved 3 nights November 18-20 at the Red Roof Inn in Johnson City NY. We were there to visit our terminally ill sister. We arrived after 9pm after driving 12 hours. The parking lot had numerous men loitering and sitting in cars late at night. We were so concerned for our safety that we put a chair against the hotel room door and hardly slept. We checked out the next morning and wanted our credit card charged back for the two nights we were not going to use. We were told Booking.com had our money, this was not true, Red Roof Inn not only kept our money but they told Booking it was only our perception of the environment. We had to find another hotel and have since found out this Red Roof was used for the unhoused but did not tell us, they lied to us and kept our funds from two unused nights. There is no excuse for them to take advantage of Senior Citizens, this is neither ethical nor defensible. I want to be reimbursed for the two nights we did not stay at this hotel.

Family friendly and great staff. Staff makes you feel like you’re family. Security guards are also amazing and great. Love staying here. Would definitely recommend anyone to stay here.