Red Roof InnReviews of redroof.com

Parsippany Troy Hills New Jersey Location: Paid $109 for a deluxe non-smoking King bed. The hotel is a shit hole. Room was not non smoking. Smelled of skunk smoke. Property is not clean. Missing door number had me driving around pot hole ridden area several times until I finally found a number on the door written in with pencil.

ROACHES AND REFUSED TO GIVE ME MY FULL REFUND FOR A ROOM I NEVER STAYED IN because it was infested with ROACHES!!!!! Red Roof Inn North Fredericksburg, Va DONT GO THERE!!!!!!

My husband and I stayed at the Sutton Massachusetts Red Roof Inn and Suites! It was very easy to get to I was able to book our room on booking.com. when we got there I went to check in and the the staff was very considerate, she answered all my questions. She did give us a room, and my husband went to open the door to find out that there was already a couple there. So I went back to her and she very politely got us a new room. And explain that there was a overlap in the computer! So we got to our new room and the room was very nice it was very clean! And a non-smoking room. We had a very nice king size bed the bathroom was very nice and clean. The only reason I am giving them a four is because of a the room mixup and they did not have an elevator to get to the second floor of the building!

Beware of Horrific Front Desk Staff Behavior at Checkout – Disgusting Rooms I stayed at Red Roof Inn, 17113 Dumfries Rd, Dumfries, VA 22025 from Saturday, July 4th to Sunday, July 5th, and the entire experience was terrible. Right from arrival, the room smelled awful, specifically around the washroom area at the room entry, and the carpets were incredibly stinky. When I brought this up, the front desk merely handed me an almost completely empty bottle of air freshener. The main issue, however, was the absolutely appalling behavior of the receptionist during my 10:00 AM checkout on 5th July Sunday. Trying to be a responsible guest, I brought the air freshener bottle back which was empty to the desk so I wouldn't be wrongfully charged for hotel property. Instead of accepting it, the receptionist became incredibly rude and tried giving the bottle back into my hands, aggressively insisting that I throw it in the trash myself. When I explained that I was just doing my part to return hotel property, he completely lost his temper, slammed the bottle violently into the dustbin, and literally told me to "GO AWAY." Even when I explicitly told him to have some basic manners with customers, he just kept showing anger. I did absolutely nothing wrong. To be treated with such intense hostility and aggression just for trying to be an honest customer is unacceptable. The rooms are foul, but the staff's behavior is even worse. Avoid this place entirely and avoid such unprofessional receptionists.

I was pleasantly surprised by the amenities offered at this budget friendly hotel. Our room appeared to be newly renovated. We stayed on the 1st floor Rm.#120. It was clean, the AC worked great. It had two double beds, a mini fridge,microwave, full size ironing board & iron and a small Keurig type coffee maker with coffee/crm etc ... It was a non- smoking room, but had a sliding glass window you could open. I was really impressed with the bathroom. It had a beautiful gray marble tile and a full size tub and shower with a Shampoo/Conditioner and Body Wash dispenser attached to the wall. No fumbling with tiny packages. There was also a dispenser over the sink for soap and lotion. They also have a laundry room with new nice, clean machines. $2.50 to wash .75 cents to dry. The ice machine was generous. The location is right off of the service road on 35. There is a QT within walking distance and a Waffle House across the street. We could smell bacon as we were loading up our truck to leave. Overall, I very happy with our experience !

They cancelled our reservation less than 24 hours out citing a city permit had not been obtained.

Booked a room. After payment on card was made they said the room was no longer available. They had another room with same bed setup but wanted to charge an additional 12.00 dollars. We declined and then was told it was a non refundable charge for the first room. Not my problem they sold it out from under us. American Express will take care of it. Will never attempt Red Roof again

This is the Red Roof Plus Flatbush in Brooklyn, New York on 1026 Flatbush Avenue I chose Red Roof PLUS+ Brooklyn Flatbush Avenue because my daughter lives nearby and was hosting a large birthday celebration. The location was the biggest positive of my stay. Restaurants, grocery stores, pharmacies, shopping, public transportation, and local attractions are all within walking distance. If convenience is your primary concern, the location is excellent. Unfortunately, the hotel itself fell far below my expectations. Upon entering my room, I immediately noticed several maintenance issues. A portion of the mirror frame was broken and repaired with gray tape, while the handle used to open and close the curtains was held together with black tape. The shower liner was peeling away from the bottom edge. These issues may seem minor individually, but together they created the impression that repairs were being patched rather than properly completed. Cleanliness was another major concern. There was visible mildew in the shower, grime around the shower controls, and dirt in areas that should have been cleaned before a guest arrived. The bathroom and flooring did not appear thoroughly maintained, and I found myself wiping down surfaces with Clorox wipes before getting comfortable. As a paying guest, I should not feel the need to clean and sanitize a room upon arrival. The room was also warm when I entered because the air conditioning was not running, despite temperatures being over 80 degrees outside. After traveling, guests should walk into a room that feels cool, clean, and welcoming. The room itself was small, which is understandable in Brooklyn, but the closet was shockingly tiny. It was essentially a narrow slit in the wall and the smallest hotel closet I have ever seen. Additionally, hallway noise traveled very easily through the room door. Conversations outside could be heard clearly, which made the room feel less private than expected. The complimentary breakfast was another disappointment. The selection consisted mainly of cereal, bagels, muffins, juice, and powdered scrambled eggs. There was no bacon, sausage, boiled eggs, or other substantial protein options. While I do not expect a luxury breakfast, I expected more variety and quality than what was offered. The most frustrating experience occurred on my final evening when the toilet clogged shortly before 8:00 p.m. My daughter called the front desk and received no answer. I later called myself and eventually reached someone after multiple attempts. I was informed that maintenance was unavailable and that the front desk employee was the only person working. The solution offered was for me to come downstairs and pick up a plunger myself. As a paying guest, I do not believe I should be expected to perform maintenance on my room. While another room was offered, it was not a practical solution. I still had dinner plans, needed to return and finish packing, and was leaving for the airport around 3:00 a.m. Moving rooms on my final night would have been more of an inconvenience than a solution. Thankfully, the toilet eventually resolved itself. This situation also raised concerns about staffing. A seven-floor hotel with approximately 74 rooms should not have only one employee available during the evening. Basic guest needs and maintenance issues should be addressed promptly. Security was another concern. The front desk is completely enclosed behind plexiglass and locked doors, requiring communication through a speaker system. While I understand protecting employees, it left me questioning how guest safety would be handled during an emergency. That concern increased when, around 2:45 a.m. on the morning of my departure, a homeless woman entered the lobby and approached guests asking for money. The front desk employee repeatedly told her she could not remain inside, but because he was behind locked doors, it was unclear what would happen if the situation escalated. Fortunately, she left without incident. What surprises me most is the number of five-star reviews this property receives. Based on my experience, I genuinely struggle to understand those ratings. My stay simply did not reflect the level of cleanliness, maintenance, customer service, and overall quality described in many of those reviews. To be fair, the location was excellent and the bed was comfortable. Those were the highlights of my stay. However, the maintenance issues, cleanliness concerns, poor breakfast selection, lack of responsiveness, inadequate staffing, hallway noise, and security concerns overshadowed those positives. Great location, comfy bed, but major improvements in cleanliness, maintenance, staffing, service, and security are needed.