Red Roof InnReviews of redroof.com

BED BUGS, DAMP MUSKY ODOR & POOR CUSTOMER SERVICE. Prior to arriving after 11:00PM on 7/23/21, I made several attempts to contact the site by phone because we were traveling across states and expected a late arrival. When we arrived and I called standing outside of lobby - Looking at staff who still didn’t answer the phone. When finally able to check in, the room was damp with a musky odor and the rug was sticky. The furnishings looked as if they were pulled from a curbside collection of discarded trash. Upon lifting the mattress to inspect, alarming discovery of suspicious debris and a dead BED BUG. We returned the card/key and CHECKED OUT WITHIN AN HOUR. When requesting a receipt or verification of checking out, the desk clerk said he was unable, I’d have to speak to the booking company (Priceline) whom I called immediately to cancel the remaining reservation of the other nights. I was still charged for the full booking price including the nights that I did not stay! Priceline said that I was charged because Red Roof will not respond to their inquiry regarding my complaint. Most recent calls 7/29- spoke to Red Roof staff “Keema” who informed us to call at 10AM on 7/30 to speak tp manager. On 7/30 called after 10AM as instructed and spoke to “Andy” who NOW SAY the manager- Bob Patel, isn’t available until after 3PM 3:40 PM called and was told that “Bob, the manager” already left, call back tomorrow after 10AM and then the woman rudely hung up on me

I have never had a bad experience at any Red Roof Inn before a visit to Wichita Falls, Texas. The room had a cock roach infestation. There were dead cockroaches under the mattress cover on the bed. There was poison on the floor where they sprayed and did not clean it up afterwards. There was a live cockroaches in the bathroom on the bath tub. At least the guy in charge put down his cigarette long enough to refund our room. We were still out our time. I also have an allergy to cockroaches.

the worst experience ever ! first my confirmation email was sent with an address that they never updated stating that they moved to a different address . after calling coming to find out they had a new address ,getting to the hotel the room was very stinky so bad i could’ve hardly breathe , there was no remote in the room some lights wasn’t working and even had to experience rats eating up my stuff …. so much for finding a reasonable two nights stay at the redroof in and the worst experience ever !

My wife and I were traveling to Tennessee from Florida and we could not find a room at any exit in Georgia until Brunswick we got a room at the red roof inn and it was the worst experience we have ever had with a motel chain. It was 3 am when we went in and the place was filthy in the halls and our room was worse, there was looked like dried blood on the floors and curtains, the nightstand and was broken, the towels looked like they were nasty, the windows curtain was hanging from only a couple curtain hangers. We tried to get a couple hours sleep with our clothes on in the lopsided bed but could not go to sleep because of people running up and down the halls screaming. Needless to say we were scared of the environment and left after 1 1/2 hours hoping to never see a red roof inn again

This is a great place to stay it is very affordable and the staff is friendly and respectful. you can even ask front desk for bottles of water and they'll give it to you

Bad experience every time I give it try; simply for the price.

Horrible experience the beds were dirty it was an hole in the wall I had no toilet paper as late but not least it was flies in my room i waited 2 hours just to be helped and when I received it and just got a lady who had a attitude

Over the years I have stayed in many RRI’s had even joined the redyrewards program. While making my reservation I was told there was juzzcuie room available for about $15 dollars more. I took it but once I had checked in and decided to use it I discovered it wasn’t working. Next morning when I saw a member of housekeeping I reported that the juzzcuie would not work, the housekeeping lady called the maintenance man and informed him. He oh yeah it hasn’t worked in a long time. And that made me mad because I hadn’t been rented a room that had a working juzzcuie that quit. I had been charged extra for a juzzcuie that hasn’t worked in a long time. I felt sure RRI’s would make this right so I called the red roof reservation number and explained what occurred they said I would have to take this up with the front desk. I also inquired about extending my stay an additional night and was quoted a price of $71 dollars. I thanked the person hung up the phone and walked to the office. I again explained what had occurred the day before the clerk said that all swhe could do was give me a 15% discount if I extended my stay. I said ok and she then informed me that it would be $71 dollars with the discount. I was stunned because this was the price I had already been quoted without a discount. I expressed my displeasure but paid for another night anyway. I again called RRI’S reservation number and rerported my dissatisfaction, they gave me a number for guest relations. After 3 or 4 more phone calls and a couple of emails I was refunded the differance in room cost and was informed that I was no longer welcome at RRI. And furthermore I received a email from Dave Orzechowski Franchise Operations Director which states and I quote “Occasionally we are unable to resolve a situation as a customer has requested. “ Dave went on to say this was one of those instances. Dave the resolution I requested was to insure that in the future other customers would not be charged for amenities that don’t work. And you were unable to agree with that. Well I will never be a red Roof customer again!!