Red Roof InnReviews of redroof.com

I am a nurse seeing patients out in the community. I am also a veteran. Due to an emeregency in my family I was forced to permanently move cross country with little notice. I booked hotel rooms at Red Roof inn for the trip. I had to delay my departure and went online to cancel the reservations. Two of the reservations were able to be cancelled with no problem but when I got to this hotel and the one in Little Rock I kept gettting a popup saying their server was down. I called and sat on hold longer than I will tolerate and finally gave up because I had other things to take care of to prepare for this move. I then reached out again and voiced concerns about not being able to cancel the rooms. I contacted their corporate office and spoke to multiple people who told me they would refund the charges. The following day after they were fully aware that I didn't stay at the hotel and was unable to cancel the reservation due to their server repeatedly being down. After speaking to someone about cancelling the rooms and explaining that they need to fix their online sysem days later they charge my card anyway. They literally charged my card the day after they told me they were issuing a refund. When I contacted them about this they said I would have to wait 15 days for a refund. I told them those charges now created a financial hardship for me and why would they charge the card? I was then reaching out to their corporate customer service when I got through to the person in charge who we are not allowed to name in this forum but is named everywhere else. Accountability doesn't happen without names. sorry. He claims to be the manager over their corporate call center. When I explained the situation to him he simply dismissed me and gave me the same doubletalk and runaround. He then started literally talking over me the entire time I was speaking. Not interrupting but intentionally not listening and talking over me. I confronted him about this and explained that is was clear why they had so many customer service issues when he is conducting himself in this manner right in front of his employees. Essentially Red Roof Inn Corporate representatives knowingly created a hardship for an essential working nurse who is out in the community treating covid patients. Not only did they create a hardship but then the senior leadership of your corporate office engaged in petty powerstruggles and unprofessional conduct in his interactions with me. This is the company you are giving money to when you decide to stay at a Red Roof Inn. More to come and I will be updating this will the full names of the people involved in one week if they do not take action and address this employees conduct.

This was our third time at this location in the past 5 years. I take the challenges of covid 19 into consideration when reviewing a motel and have stayed at many competitors locations during the past two years so I am aware what some proactive motels/hotels have done to deal with the challenges. For example, some but not all, motels have discontinued the breakfast buffet. Those competitors have substituted a paper sack with some food items and maintained a coffee bar. This Red Roof Plus location has done neither for a chain that historically has promoted breakfast for the value traveler. The breakfast room is still furnish but the arm rests on most seats are worn through. Our room (110) was ok but the glued down slip resistant mat in our bath tub had detached and folded. The presence of a homeless population in this central city location has always been apparent but this was the first time I felt safety was insufficient. Based on the behavior of the staff, it was difficult to differentiate between the hotel staff and folks coming in from the street. Fortunately the staff wore a uniformed logo shirt which I appreciate. I understand secure storage but employee arrived to work by bicycle riding up the front walk and through the first automatic doors before setting his feet on the ground. He then entered the lobby still on top of the bike. This casual atmosphere was disappointing. I will have to reconsider other downtown locations for our return to Columbus Ohio. That is a shame because I really looked forward to my Red Roof Plus stay when in town.

The telivision came on but there is no programing, nothing. Also we paid for the next day in advance and an employee came into the room and stole personal property while we were out eating. The management said there was not anything but trash taken from the room. Both of us were aware of and know what was left in the room.

When we got to the hotel the lady was very rude. And also when we got to the room nothing worked except the TV meaning no light AC phone or water was working I then went to her very irritated and told her I wanted a full refund or a new room and she said get lost we did leave I did get a refund two days later

I pre-paid through AARP 3rd party booking. Not informed there was a $100 deposit & a LEASE AGREEMENT!! Upon getting my keys, a resident, who lived in the back (ghetto) voiced not having any water. I asked Carlos, NO running water? He voiced there was water on my side of the building. (LIAR) Went to the room (311), viewed a mattress on a metal stand, no box spring, burn holes on the comforter, cupboards falling apart, no soap/shampoo & NO RUNNING WATER!! I immediately left, returned the keys, stating that I do not appreciate LIARS & demand that all my money be refunded! I was told I would have to go through the 3rd party for that. Upon calling the 3rd party (Expedia thru AARP) while in the parking lot, we spent 45 min. trying to get ahold of mgment. When Ex did, Mgment LIED that the water WAS on! & would not release the $ already paid. THEIVES!!! I confronted Carlos with our conversation re: what the res said and my finding, he stood there looking like an F'n IDIOT as the mgr, kept on insisting that the water was on. I replied that IT WAS NOT ON AN HOUR & HALF AGO WHEN I CHECKED IN!! SB! I was charged for another room charge and the $100, that were both refunded. My original purchase was NOT! I will be reposting this review on as many sites as possible until I feel that I have been reimbursed through others knowing about and avoiding this place! The charge for one day at this place is about what the "residents" pay weekly. I asked a resident. The pics listed on AARP were luxurious compared to this place. More lies

Worse hotel ive stayed in.tv sucks.no microwave.just terrible.spent one hundred and nineteen dollars for nothing.

The review I am writing is for the redroof Inn in stafford,virginia me my husband and 2 children 1 is 6 months old.We had been staying here for 2 weeks until our housing situation was fixed. lets start with the major issue today when the female owner kicked me and my family out of the hotel because the maids did not clean the room or change the sheets in our room today. so i went to the front desk to get clean sheets,pillow cases and towels. The man at the fr[nt desk went in the laundry room they have in the office area and got the sheets and met me at the door. i then went a n d started changing the sheets on the bed and as i was putying pillow case on 1 of the pillows I felt someth>ng sharp stab my hand. my husband grabbed the pillow snd shookit out I f the case and it was a used needle. I freaked out coulf not belive what was in the pillow vase. we ran it to the front desk showed the guy he called the manager. The guy said he completley understood y i was so upset he said that is terriable and asked what we wanted them to do. and before i could sayanything the front desk man said. the owner is coming right away a customer told me to to put a bunch of sanitizer on my m hand right away.nd and wash it. so i did the owner pulls up with her kids in the car about 10 mins later. my husband and I were standing outside in front of the doors waaiting for her she walked right passed us and went around to the inside of the desk with the man who was working. i walk up to the desk she blurts out I can move ur room or give ur money back for 2nite. I said thays all ur gonna say. i said i dont need a new room becuse the needle cme from the pillow case while i was changing the sheets. she sid i dont believe u my jouse keepers would have felt the needle. i said the obviously left it in there. she said i think its urs and i want u to leave u have a hour or i will call the cops. she is a suck owner of the hotel and she has no regaurds for any of her guests. when she said u american think u can do what ever anf i will pay. she does not belong having any ownership of any tjing in america to talk to us that way when it was defitnitly het fault because that hotel is descusting with nasty aunys aall over the room the place is so dirty. Then because she is from pakastan and thinks she can treat americans like crap in our country. I would never stay here evwr again. please everyone you should boycott this hotel the owners are racist against Americans and she has not even refunded my money. the hotel alone is so nasty. the toilets dont flush and the place is always dirty. they r to cheap to have any breakfast. i will have to wait 6 months to see if i got anytjing from that needle. she would not give it ba c k to me to take it to the hospitl. she said no . well if she said it was mine why wohld she not allow me to take it to the hospital so they could test it?? They also own the best western in stafford!!

I only gave 1 star because I had to in order to tell EVERYONE NEVER STAY AT ONE OF THESE HOTELS We had a confirmed reservations to arrive on 8/20 and on 8/19 at 419pm they canceled my reservation and lied ad to why