Red RobinReviews of redrobin.com

There lucky to even get a star,it was the most greasyest burgers,I told the waitress I didn't want mayo or any sauce as I told her I wanted ketchup and mustard so she brings me two buns for me to take care of there mess up,I did not get the onions that were supposed to be on it because she made me take the burger off the buns instead of her taking it back for a new one.I will never go back there

Well first I would like to know why I had a $2.99 entertainment fee?? And I ordered side of Mac and cheese which I thought was included in the price of my 15.99 chicken sandwich the waiter when he asked what side should have said that will cost extra will definitely not be going back

Not only is Red Robins an American owned restaurant but now they want you to get points before you can get your birthday burger. We will never go to this restaurant again….

Special at Spokane Valley WA was two tavern burgers for the price of one with Uber Eats. $14+ for small, cold, poor tasting burgers. For the same price, Five Guys has double the meat and cheese on their double cb and twice the fries In little fries. Won't waste my $ ever again at Red Robin.

I placed a curbside pickup order at Red Robin’s in Easton PA. I got there 5 minutes after they said my order would be ready . I called when I got there and no one answered. So then I waited a minute and called again . A man answered and said he would check my order and sent it out . I waited 25 minutes longer and still no one came out so I went in. The hostess was in the bar area and when she saw me she came . I told her about my order and she went and got it. I asked her if it had been sitting there all this time. She said yes but they didn’t have anyone to bring it out . Meanwhile I had two elderly people sitting in the cold car waiting for this food. I asked to speak to the manager . He came out and didn’t even seem like he cared that our food was cold and sitting there for 25 minutes. He said the person that was going to bring it out was washing dishes . What terrible customer service to let an order sit for 25 minutes while someone finishes washing the dishes . I called customer service to complain also . This type of service is unacceptable and needless to say we will not be returning .

Doubled charged, told the manager he lies and says he will take care of. NEVER DID

If I could give this place 0 stars, I would. We went to the Red Robin in Richmond Heights, Missouri. We arrived at 5:50 PM. Our drinks were ordered at 6:15. Our dinner order was taken at 6:50! Our drinks were never refilled. We left at 7:45! This was a "free" dinner provided by a sales company. My husband just wanted to leave, but I asked for the manager. It was a weeknight and not busy. He looked at us like we were crazy. We pointed out the booth we were sitting in and expressed our dissatisfaction. He had absolutely no concern, for our complaint. I wrote a review, literally in the car on the way home. We were contacted immediately and advised to call customer relations. Oh, they were very sorry that this happened to us. I have called 2 times since December 19th and have never heard back. But they sent me a survey LOL. Save your time, save your money and go any place else. EDIT. Still no reply to our repeated calls to customer service.

When eating my Red Robin burger and onion rings, I found a pubic hair on the crust of an onion ring. I obviously stop eating. I believe it is pubic hair because of its characteristic shape, curliness, and sharp pointed ends. I filed a complaint with Red Robin. They refunded the cost of my onion rings and burger. They offered me a gift card to eat at Red Robin, but I declined the gift card because I was not planning to eat there anymore, nor give the card to a friend to eat there. I suggested they make a donation to St. Jude’s Children Hospital, but they declined.