Jeff D.
I started using them recently
I started using them recently. All was fine until ready to continue prescription. I set up an appointment this morning. I waited until appointment time and didn’t get a call so I started helping a customer. I called them and they said they tried to call and then simply cancelled my prescription bc of a “no show” after I paid, and said they were keeping the prescription money, saying it belongs to them bc of the no show. Here’s the worst part. There was no missed call on my phone. I also did not receive a voicemail or text for proof they called. I waited several hours for a follow up and then emailed them. A few minutes later I get the cancellation text, HOURS LATER AND ONLY AFTER I EMAILED QUESTIONING THEM. You’re at their mercy 100% if they say they called and didn’t, I guess it’s an easy $35 for no services rendered. Third world experience.
Response from RedBox RxOct 3, 2025
We understand your frustration and appreciate you reaching out. Our appointment policy is in place to ensure providers can offer timely care to all patients. We regret any inconvenience this may have caused you. If you still need treatment, we're happy to assist you in starting a new visit at your convenience. Please reach out to our Patient Care Advocates at 844-733-2697 and we will guide you through the process. Regarding your concern about your visit fee, our refund policy states that if a provider does not prescribe treatment during a visit, we will refund the cost of the visit fee. Our Patient Care Advocates are happy to help you with that as well. Your experience matters to us and we're committed to providing you the support you need. If you have any questions or concerns, please don't hesitate to reach out - we're happy to help every step of the way!