RedBox RxReviews of redboxrx.com

Response from RedBox RxNov 16, 2025

Thank you for your kind review Megan!

Response from RedBox RxNov 14, 2025

We’re sorry to hear about your frustration and appreciate you bringing this to our attention Nick. The majority of our orders are processed and shipped within 24 hours of payments made Monday through Friday. Per our website "USPS estimates but does not guarantee delivery at 2-5 business days. Delivery times may be increased during holidays or periods of high package volume". We do offer expedited shipping through the UPS as well for an additional cost. Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. Should you need to start your treatment right away, you always have the choice to pick your medication up at a local pharmacy. You would not be eligible for the discounted provider visit price when you choose to use our pharmacy, but this would ensure you receive your prescription much more quickly. If you ever have any questions on how our services work at RedBox Rx or what your shipping options are before you go through a visit, please do not hesitate to reach out to our Patient Care Advocates at either [email protected] or by calling at 844-733-2697. Thank you for your feedback—we appreciate the opportunity to clarify and improve our service.

Response from RedBox RxNov 13, 2025

We’re sorry to hear that this experience did not meet your expectations Dana. Each consultation is assessed individually by our licensed medical providers based on current symptoms and medical guidelines. When you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and either prescribe treatment for the condition you wish to treat or give their reasoning as to why a treatment is not recommended at the time of your visit. Regarding your concern about your visit fee, our refund policy states that if a provider does not prescribe treatment during a visit, we will refund the cost of the visit. Our Patient Care Advocates are happy to help you when you either give our team a call at 844-733-2697 or email us at [email protected]. Thank you for your feedback—we truly value the opportunity to improve our service.

Response from RedBox RxNov 13, 2025

Thank you for your kind review of our services at RedBox Rx Lexcy! We hope to be able to serve you again!

Response from RedBox RxNov 13, 2025

Thank you for your kind review Grey! Please let us know if you have any additional questions or concerns for our team at RedBox Rx. We are here and happy to help!

Response from RedBox RxNov 7, 2025

Thank you for your kind review James! We look forward to being able to help you with your healthcare needs for a long time to come at RedBox Rx!

Response from RedBox RxNov 2, 2025

Thank you for your kind review of our services Hannah!

Response from RedBox RxOct 30, 2025

We’re sorry to hear that your experience did not meet your expectations George. Your feedback is valuable, and we appreciate the opportunity to clarify our services. After reviewing your case, I see that you paid for your prescription over the weekend. Per the shipping section on our website “most prescriptions are shipped within 48 hours of being paid for when payment occurs Sunday through Thursday” as “orders are not shipped over the weekend”. We can confirm that your order was shipped within that 48-hour time frame. It does also state on our website that delivery is estimated (but unfortunately not guaranteed) between 2-5 business days. I’m sorry you feel that this was not fast enough, but there is a timelier option available for patients who are needing to receive their treatment more urgently. When you fill out the intake form for your visit with one of our providers, you have the option to have the prescription sent to a local pharmacy for pick-up instead. While the discounted provider fee is not applicable in that case, you will be able to receive your prescription much more quickly. If you ever have any questions about our service before requesting a prescription, our Patient Care Advocates are happy to help answer any questions or address any concerns you may have before you begin when you reach out at 844-733-2697 or at [email protected]. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.