Sandra F.
I am very annoyed customer (no longer…
I am very annoyed customer (no longer one and will never recommend this place) I went on the site requesting .1 tretinoin cream which I currently use. Even is recorded that, that is what I requested. I spent $130 and they sent me .025% cream. What a waist of money!! customer service did nothing to remedy this as it was NOT my mistake. This is not what I ordered or wanted. I was told to go back to site and get a new prescription. Why on earth would I do that? I had to eat the $130 and they expect me to come back? Is this really a joke? The4 dont even deserve 1 star
Response from RedBox RxJan 20, 2024
Hello Sandra. We allow our patients to indicate their preferred medication and give that information to their provider along with your answers to the intake questions. It's important to make sure that the information provided in your answers is complete and accurate. If the provider is not aware of current use of a higher strength it would likely not be safe to start on it. Please remember that if your preferred treatment is not prescribed you always have the opportunity to review what was prescribed and decide if you'd like to purchase it. You are not obligated to purchase a prescribed treatment if you don't want. If you ever have questions, please give us a call!



