Recreation OutfittersReviews of recreation-outfitters.com

The customer service from taking the order to multiple follow up calls was unmatched. Raj was so professional. The product was shipped and received in record time. I will definitely use recreational outfitters again.

Excellent communications with customer service staff. They kept me informed the whole way from purchase, through delivery, to receipt, and beyond. Exceeded expectations.

Raj, my customer service rep is one of the most courteous and helpful individuals I have ever dealt with. My order was complicated by the fact that after it was confirmed, I had to change the model number of the item I wanted. After a few days I also had to change the shipping address. I was very impressed with the follow-up to these requests, and can't thank REC OUT enough for their outstanding service.

I give the company a five star because it came exactly when they said it would be delivered. It was very well boxed, and the chairs are stackable, which is really a Great feature so you can have more space if needed on your deck. The color is amazing because it doesn’t heat up in the sun like a bronze color would. I’m very satisfied, especially with a customer service person who made sure I got it on time and it was the correct item I ordered and was so very helpful in ordering it for me online because I was really nervous because I had never ordered from this company before so I highly recommend this company and would use it in the future !

I just made a 6300.00 purchase from Recreation Outfitters only to read some negative reviews after the fact. Long story short, I thought I was getting scammed when my order got delayed. I reached out to the company to check the status and each and every time representatives immediately responded and walked me thru the process. I received my item and im very happy. Thanks again!

I found recreation outfitters had the best price and selection on the Hanover cast aluminum patio dining room set that I had been shopping for. No one else had the cushion colors that I wanted and to top it off they were several hundred dollars cheaper. For some reason, I didn’t receive my order confirmation so I reached out to their support and Raj was incredible and reached out to the back office and ensured everything was good and continue to follow up with me to make sure the shipment arrived as expected, and that I had had no issues. My order was during the crazy worldwide IT systems crowd strike computer issue so I suspect that may have played a role, but regardless their recovery and support were Impressive. I was contacted by the shipping company to setup delivery and they delivered exactly at the promised date and time with a call ahead to make sure everything was good so flawless execution on that. Finally, the Hanover dining room set was impressively well packaged, and arrived flawless and undamaged. I did have an issue with missing assembly hardware for 2 chairs. I called Hannover and received friendly and fast Support to get me replacement parts within a few days. In a perfect world, none of the little issues would’ve happened, but let’s face it, things happen and more importantly to me was the top notch support to resolve the issues painlessly. I highly recommend Recreation outfitters and also the very well-made and beautiful Hanover cast aluminum outdoor dining set. I would gladly do business with them again.

Very knowledgeable and helpful personnel.

Ordering was easy, fast and efficient! We received the merchandise we ordered in a very timely fashion. Arrived July 26, 2024. The merchandise was in perfect condition when we unboxed it.