Recreation OutfittersReviews of recreation-outfitters.com

Wheels for my inflatable arrived promptly and are working great. I am happy with the service

A great company to deal with. A simple chat with their assistant online is all I took to expedite the shipping by a few days and get it in time for a camping trip. Item came as expected. Thank you!

Awesome 5 star customer service with Raj!! Highly recommend!!

We ordered a discontinued outdoor patio table set that was only available thru RO....they were so helpful to ensure we would get the only one left...and I must add they use the best shipping company. Everything was on time and as promised....professional and personable! This was NOT the experience we had with a big box store the month before!!! I will go to RO first now!! Thank you and keep up the great customer service!!

Very reliable arrived on the date they said it would.

This order went very smoothly although there was an issue with the wrong sales tax being charged. The company, however, addressed it and changed their system in order to charge the correct amount of tax. I would have expected a smaller company like this to say that's how it is and forget about it, but they didn't - hats off! Otherwise the shipment was received in a acceptable time. Again, there was some parts missing from the product that Recreation Outfitters took care of in a timely manner. I'd do business again with them.

not very satisfied - ordered and charged for chairs and cannot get any answer on when they will be delivered. careful if you need something quickly and are told it is available. 3 weeks later still no info on when this will be shipped

I was scammed! I was charged for and received an item that I did not purchase, $402. I contacted customer service to notify them of the issue, and to have the the unauthorized item/charge returned and refunded. I was told that the item can be returned and I will be refunded $173, but the delivery fee of $199 cannot. Therefore, I escalated the issue to the “Escalation Team”. I was sent a very condescending email with their decision regarding my issue. They determined that they are standing with their company policy and will not refund the delivery fee of $199-delivery fee that was more than the actual item. It is very frustrating and upsetting that I was charged for something that I did not purchase and that customer service is not willing to work with me on refunding the entire amount including the delivery fee. This company is obviously in the business of scamming customers. Stay away and purchase items else.