Recreation OutfittersReviews of recreation-outfitters.com

I would give these people a negative star or two if I could. I ordered a pool table in January of 2022. They charged my credit card right away. Sent me an apologetic message in February that the pool table would appear at soon. In April, I asked about my pool table, was told mid May, I would have it. Asked again in June, and got a message that it should be delivered in early July. Today, July 14th, nothing has happened. They still have my money. The only message I did NOT ask for was a request in June to rate their customer service. I actually had to laugh when that happened.

Can't say enough about the customer service I have received. Not only did Recreation Outfitters offer the best price on my purchase, they addressed a damaged item without hesitation. Almost a year later, I needed documentation of the purchase, and they were able to provide it with a simple phone call. I am greatly appreciative of their commitment to the customer.

Fast shipping

The worst company to deal with. They took my money and never shipped my order. Calling the customer service number turned out to be a joke because no one ever answers the phone. I’m not out $300.00

I bought the most fabulous outdoor teak dining table. It is exactly what I was looking for and the quality of the wood is excellent. The price was very reasonable and the delivery was efficient. The assembly was a bit of a challenge. Thank goodness I have a very clever neighbor who had all the right tools to get the screws to work - eventually. Otherwise, I would have rated this a 5. After a quick clean and application of sealer, I have a beautiful table to enjoy all summer.

I ordered a firepit patio table and chairs. I was unhappy with the quality of the furniture because the legs were all scratched up from shipping, and isn't near the quality of my previous patio table set. I was told the max weight would be 250 pounds. Still not to my satisfaction. I returned the item and canceled the wind guard that was on backorder since it was no longer needed. They only refunded me the cost of the table after several emails with them and phone calls. THEY DIDN"T REFUND the cost of the wind guard that was canceled or the sales tax on the table and wind guard. I had to call my credit card and filed a dispute with them.

We love the bike. The order process was easy and timely. The directions to put it together were not very helpful or detailed. In general I used a process of put parts on until I ran out. No real details on brakes or handlebars for example. Some things that were in the directions were out if order such as putting on the rear wheel fender before putting on the reflectors. We will hold off until we have a ride or two and post a follow up review. Our special needs girls will be the ultimate judges on this bike

I sent an email asking to return the stools because they are the wrong color and I have not heard back from them nothing.