RealTime LaboratoriesReviews of realtimelab.com

I would not normally review your company at this point in time, however, you keep sending surveys to me. I am rating your company as a zero at this point because my sample was lost. I understand that your business was affected by the severe winter storms, but my test should have already been processed by that point in time. I did receive a new test in the mail today, so now the long wait begins once again.

There is rarely someone in the office who picks up the phone. No one calls back or responds to emails. Waiting for three weeks to receive my lab results ,was told within 10 days.

I haven’t received my test and it’s been 3 weeks. I’ve called multiple time and can’t get anyone on the phone. When I did speak to someone she told me she couldn’t help me.

still waiting on results, at least 6 days overdue (being generous with holiday), with no response on repeat enquiry???

I am not please with my order for the Mycotoxin Urine test. First, the requisition was missing from the kit so I printed it out. I have received no info; did you get the test? is it complete? where are the results? nothing. I tried to call today for an hour and your phone system is repeating itself without forwarding my call. I pressed every option and can't get a person on the phone. This is really frustrating and should not be the case. Your customer service needs to improve substantially!

The instructions I received from Real Time Labs were completely inadequate and confusing. I called them twice to get clarification and got someone's voicemail. No one returned my calls. Not a good experience.

I ordered the Environmental Mold & Mycotoxin Assessment (EMMA) from Realtime for $399 and another mycotoxin test kit analyzed by Environmental Diagnostics Laboratory (EDLab) for $82. Both tests claim to use the ELISA technology, but EDLab's test only screens for Trichothecenes. Realtime's screens for 3 additional mycotoxin 'families'. Both tests required a large dust sample, which I collected from behind our refrigerator on the same day, and only minutes apart. The results from RealTime indicated that there were no mycotoxins found within my dust sample, to a precision of roughly 1 ppb (parts per billion). However, the results from the other lab indicated that there were 128.5 ppb (parts per billion) of Trichothecene mycotoxins found within my sample. That is a HUGE discrepancy. Especially considering that some mycotoxins demonstrate health affects in animals when consumed orally at a mere 20 ppb. Not long after, I had a urine analysis done which revealed I had elevated levels of OTA in my urine. OTA is one of the mycotoxins included in Realtime's EMMA screening which they reported as negative. Since then, I have had 2 additional dust samples analyzed by EDLab. The mycotoxin levels reported by their analysis are reflected in our clinical symptoms, so I'm inclined to believe Realtime's results were a false negative. I have emailed RealTime to inquire about what may have caused the discrepancy between the results. But no one has responded to my queries. I understand that things happen, samples get contaminated, etc. And I'm surprised and disappointed that a business founded in scientific truth is not interested in exploring why their results did not match another lab's, or our clinical symptoms, or the urine analysis results.

I am getting ready to treat for cancer the day my 400 dollar dog urine test came a 2.00 plastic vial this company insisted that i sign for it. I had vets and people interested and have spent thousands on my own tests for mycotoxins. Paul was very rude and violated the ADA when he claimed that the urine magically leaked out and refunded my money because I complained about a signature. I have and will continue as a EI inspector a canary treating with many mds and vet to use other labs I am contracted with Paul is an arrogant petulant little man with no clue to the laws of the ADA or decent business. Texas AG can figure out it all in weedoggie texas while I treat for cancer. Such a lack of profe and empathy maybe one of the women in his life will get ovarian cancer and he will grow a set of well human decency