RealTime LaboratoriesReviews of realtimelab.com

We had black mold in our walls and my son was suffering from mycotoxin illness, which was confirmed via a Great Plains Mycotoxin lab test. I ordered RealTimes EMMA test to see if it would show the mycotoxins in his room before we remediated. We wanted to find a reliable test that could identify the problem in other homes in case we decide to move. RealTime labs' Mycotoxin and mold test (EMMA) did not show any levels of mycotoxins in that room. We only provided samples in that room. We opened up the wall right after completing the test at Real Time labs and sure enough there was a full wall of black mold. I don't trust RealTime labs to identify a mold problem in my home after doing the EMMA test.

I wish there was an option for ZERO STARS. This is the worst experience I've ever had with a business. From them not being able to find my order from the order number THEY ISSUED, to over 20 phone calls made with no answer and voicemails left with no response, I would say run far away from this "lab". We were desperately waiting on pins and needles for lab results from a home we're buying to ensure everything was in the clear before signing all closing paperwork, no thanks to the lab or company, we are now forced to close on a home we can only pray isn't going to make my family as sick as the toxic mold we left in our old home. Most often, people needing these tests are in a desperate, hopeless place and just needing answers. I'm very saddened to be writing such a bad review on a company who supposedly just wants to help others. I wish I'd never given them my money. Save yourself the time and heartache and find a more reliable lab.

It’s my opinion that this company is dishonest and completely untrustworthy. I took dust samples for their EMMA test and for another company’s Ermi test from my apartment on the same day. The EMMA test came back 0.00 for all mold species, and the Ermi test came back positive for many of the same species. Some levels were considered safe and others were in the high range. It makes me think that this company didn’t even actually test my sample!!! I feel like I was completely defrauded by Real Time Labs. I’m a single mom and this was a lot of money for me to spend. I feel like I got conned out of $400. I HIGHLY RECOMMEND never using this company EVER!

This a terrible company. I did not want the test put on my CC, if ins didn't pay. They were informed of that before they did the test. I see they took my money without my authorization . I have never gotten any test results.The owner of the co actually started yelling at me on the phone."You ordered this test, you are paying for it!"

I don't have my tests yet. My credit card has been billed, and I've paid, and I was emailed this review, and I'm happy to fill it out. I'm not talking about test results. I haven't gotten the tests

It's been over a month and I haven't received my lab results, something they promise to provide in 10 days. I understand that there were issues because of the winter storm, so I waited patiently to hear back from them. They did not get back to me with an expected date until I sent them multiple reminders. Then they told me the samples are under process and I should get the report last week. Again, I waited entire week and no word from them, not even a courtesy email saying that they are falling behind their promised date. I have sent them multiple emails since last week and still no response and no signs of my lab results. If you are having delays, you should reach out to your customer and provide an update rather than the customer pinging you repeatedly. Really terrible and frustrating. I don't recommend them at all

Instructions that come for the test are vague and poorly written. I had to re-read it several times to figure out what to do. My test got to them when they lost electricity due to a bad ice storm. Obviously not their fault, but their response after that time was extremely unprofessional. I spent 1 & 1/2 weeks trying to find out where my test was - what was the status, etc.. No one returned my calls - not the receptionist or the lab supervisor. Finally I called the financial department and they issued a refund for the $399 fee that I had to pay up-front.

They never sent me results of the test. It has been almost a month. $300 down the drain.