ReallusionReviews of reallusion.com

Just dont do it, they take money yearly with no warning. you wont use this software no one does and then they float by and deduct money from you and never refund it. its honestly complete garbage as a tool and the customer service is non exsistent. They lied to me and told me it had been cancelled only to be charged again the following year for a service I literally have not touched in years. I didnt check because as I said I literally never use it. proffesional Crooks and scam merchants.

Honestly I hope people don’t make the mistake of what I did and not look here first at the issues people have. I echo all the statements here. It is crazy for what it is and the interface is just a nightmare. Nothing is as intended nor is it made clear!

Why do people here seem to expect to not have to pay for the next version of their Reallusion software? When our Windows OS has a new version, we pay as far as I know? Same with most software afaik, especially software as capable as this, the mind boggles thinking about the amount work this software must have taken to create. RL software is amazing, I am happy to pay for it. Its not cheap, but its amazing software, the joint best with Metahuman for realistic avatars but Metahuman doesn't work on Unity. RL avatars with a bit of effort (or no effort if u buy them pre-made) look fantastic. I havent had much contact with support, just once, got a generic but acceptable reply back. They offer trials for just about everything, they do provide free updates to software but new versions yes must be bought. I'd say we get 2 to 3 years of free updates then a new version version comes out which can be bought again, old versions still work though.

Unbelievably exaggerated prices for the software alone. They should at least give discounts for indie developers, like they do for students. They charge money for every little thing and the software alone costs over $700 to use properly. If you want hair, beards, eyebrows, that's another $300–$500. And then there are all the outfits you would need, which start at $20 each (which wouldn't be so bad if the software were cheap). Daz3D & MetaHuman for example are free and HQ.

Software is great. Customer service stinks. Sounds like a company populated by computer geeks who don't know how to deal with real people. Downloading was unnecessarily difficult. And it was full of undisclosed traps leading to unwanted subscriptions and unexpected costs. Got the feeling they like the big corporate spenders and don't want to waste time with the hobbyists. I had difficulty even downloading the Hub which you need to get the apps to get started. The problem? Well, it could be one of a dozen possibilities. So, that's my first day.

The software itself is decent, but good luck if you ever need help. I had a simple question about a promotion—just needed someone to check if my order qualified. After multiple exchanges, I still haven’t gotten a straight answer. Just the same templated response restating the promo rules, completely ignoring what I actually asked. And it’s not just their ticket system. YouTube comments? Ignored. Forums? Ignored. X/Twitter? Ignored. There’s essentially no way to get real human help. When you’re charging premium prices for your products, customers deserve actual support—not robotic non-answers. I shouldn’t have to fight this hard just to get someone to look at my order. If you’re considering Reallusion, factor in that you’ll be completely on your own if anything goes wrong.

The most unstable "mainstream" software I've ever used.. and the most expensive! Just use the MUCH better Metahuman Creator for free

If you’re looking for reliable, professional software - pick anything but Cartoon Animator. It’s a toy, nothing more. I’m a professional artist and animator. I spent 3 years working with CA4 and CA5, purchasing licenses and paying for courses from 2DAnimation101. The instructor seemed genuine and charismatic, but in the end, I wasted three years of my life, energy, and money. Later, my mentor Mark Diaz openly said that he doesn’t even like Reallusion and works with them only for the steady quarterly payments he receives. Hearing that after years of learning and effort was extremely disappointing. You will never see serious, professional-level projects made in Cartoon Animator. The software is aimed mostly at cartoonish, child-oriented content. Even the official CA contests often raise questions about judging fairness. According to Mark Diaz, “Reallusion cares more about money than quality.” I’m deeply disappointed. I fell for the marketing and big promises that turned out to mean nothing. CA itself is completely unsuitable for complex projects. Its functionality is awkward, unreliable, and full of bugs. What looks simple in the ads is far from it in practice - you’re constantly pushed to spend more money on extra content. Maybe CA could have potential if the developers treated it as a professional tool. But right now, it’s software for hobbyists - people who can’t or don’t want to invest in more serious tools like Moho or Toon Boom Studio. I once had a better opinion of Reallusion, but that trust is long gone. And what I’ve heard from their representative, Mark Diaz, only confirmed it. [Professional animator & digital artist (working with CA since 2022).]