Reality RacingReviews of realityracing.co

Response from Reality RacingDec 2, 2025

Hey, thanks for sharing this! This shouldn’t have happened. The Pass isn’t supposed to activate if it’s manually removed during checkout, so your case is being reviewed by our dev to make sure this isn't a repeating bug. I’m glad support already cancelled it for you, but I agree the behavior was odd. We’re checking the logs and the cart flow to ensure the Pass only activates when someone intentionally opts in. If the portal was "loading" please ensure you were using the correct credentials, we have tested it through and through and found no issues. If you have any leftover questions about your order or account, message our support team and we’ll take care of it right away. EDIT: The pit pass trial was never actived on your account, there was an error with emails sending to customers regardless of enrollment or not. This bug has been fixed.

Response from Reality RacingDec 1, 2025

Hi GL, I get the frustration. Just to clarify, our Pit Pass program is something customers opt into manually during checkout. We aren't responsible for your enrollment. The membership includes things like monthly merchandise, VIP pricing, and member-only drops. That said, I’ve already made sure your subscription is fully canceled and you won’t see any future charges. If you were billed recently, reach out and we’ll sort it out right away. If you need anything else, we're here to help!

Response from Reality RacingNov 29, 2025

It looks like you did not purchase from our official store. Our only website is RealityRacing.co and we have never changed our domain. There are copycat stores running stolen ads that redirect customers to unrelated sites. Orders placed through those imitation sites do not come from us and do not reflect our products or delivery times. Any order placed through RealityRacing.co is processed and shipped normally. Unfortunately, we cannot control or support purchases made through these websites.

Response from Reality RacingDec 2, 2025

Thanks for sharing your experience. Let us clarify both points. About delivery Our delivery timeframes are stated on our product pages and shipping page. During peak periods, orders can take up to 14 business days to arrive (which is shown on the shipping tab). Some customers receive their orders sooner, but the timeframe is always disclosed before checkout. About the Pit Pass charge Pit Pass is an optional membership that can only be processed if it’s manually selected at checkout. It cannot be enrolled automatically. The first month is free and renewals only continue if the membership remains active. If you didn’t intend to join, we can cancel it immediately on our end. Upon checking your order details, we've sent you 3 emails regarding your pit pass before you were billed for your benefits. If you still need help with your order or the membership, our support team can get everything sorted right away.

Response from Reality RacingDec 2, 2025

We’re genuinely sorry to read about the experience you had. This is not how things are meant to go, and we’d like to make it right. As an apology for the inconvenience and stress this caused, we can offer you a $100 gift card on top of the refunds already issued. To clarify what happened: About the duplicate charges A processing glitch caused the payment processor to attempt the charge multiple times in the same second, creating duplicate approvals. This is not normal behavior and should not have occurred. Only one charge was meant to capture. The extra authorizations should have fallen off automatically, but some banks hold pending amounts longer. Our support agent Gabriel refunded the two duplicate transactions once he saw them. We confirmed those refunds with our payment gateway. About the product You mentioned receiving the wrong item. If you’d like us to send the correct one, we can ship it at no cost. About the review concerns We do not delete reviews or post fake ones. Trustpilot manages all moderation. We can only respond publicly as we’re doing here. We want to make sure everything is resolved fully. If you’d like the $100 gift card and replacement item, reach out to our support team and we’ll take care of it right away.