Reality RacingReviews of realityracing.co

Customer support was excellent, quality of shirts is great

Very quick and good service

Fantastic company with beautiful designs and wonderful customer support. I’d recommend them to anyone. (I am international, still would recommend). Never had a better experience with customer service when I had a query. I’ll be buying from them again!!

I placed an order on June 28 as a birthday gift. Shortly after placing the order, I received an email stating that demand was unusually high. I remained patient and understood that delays can happen. On July 7, I was informed that any delays should be resolved soon. After still not receiving a shipping confirmation or tracking information, I contacted customer support again on July 15 and was told that my order was nearing completion. On July 20, after more than three weeks had passed since placing the order, I followed up once more and was informed that my case would be escalated to the fulfillment team for investigation. When I contacted them again on July 22, I was still unable to obtain a shipping estimate or any information about when my order would actually be shipped. At that point, I decided to cancel the order. To be fair, customer support was always polite and responsive. Once I requested cancellation, the refund was processed promptly and without issue, which I appreciate. However, what I found frustrating was the lack of transparency regarding the status of the order and the uncertainty surrounding the delivery timeline. By the time I cancelled, the order had still not entered the shipping process and I had never been provided with a clear indication of when it would. I would also like to clarify that my order was being shipped to a U.S. address in Miami, not to an international destination. For that reason, I was confused by the company's response referencing international shipping timeframes. I cannot comment on the quality of the product because I never received it. My review is based solely on my experience with order fulfillment, communication, and the overall purchasing process.

The customer service was outstanding; they actively listened to my concerns, engaged in meaningful conversation, and offered an effective and customized solution. The T-shirt material is of excellent quality, featuring soft, breathable fabric that feels comfortable against the skin.

I love everything I’ve bought from here. They look great feel great and the customer service has been exceptional. The hoodie is thick and well made and the t-shirt is great I’ll definitely buy again i’d say it’s worth the money.

⭐️ 1 Star I placed an order over a month ago and still haven’t received anything, not even a tracking number or a meaningful update on my order. On top of that, I was charged for a “Pit Pass” membership that I never requested or knowingly signed up for. This has been an incredibly frustrating experience. Save yourself the headache and think twice before ordering from this company. I definitely will not be ordering from them again.

These guys are a scam. I bought a t shirt 3 weeks ago and they keep telling me it’s in the process of being dispatched every week and now say they can’t give me a refund. Reply to your response - you haven’t refunded me - you sent me an email saying $20 (?) was going to be refunded which has not been done nor do I believe it will be done as you still haven’t given me an ETA on my order, said you can’t give a timeframe (after over a month) and won’t refund fully and cancel my order.