Julia
Working Through the Kinks on the Chip vs No Chip; Stellar Customer Service
I purchased a 5-pack of cartridges for the HP LaserJet Pro MFP 3301 (3 color cartridges-C, Y and M and 2 black-K). The first replacement of the black went well but I did not get the long life promised for a 218X. The color cartridges did not work at all following the instructions for chip replacement. This was frustrating for me. But one thing I could always count on was the quick response from their Customer service. They are standing behind their products and I will have a chance to see if the quality is as good as they say. (Hoping my first try was a fluke.)
Response from Ready TonerMar 25, 2025
Hi Julia, Thank you for purchasing the 5-pack HP W2180/W2183X (no-chip version) from us. Since this product requires a DIY chip transfer from your original toner cartridge, please note the following: 1.The transferred chip retains the previous toner memory, so you may need to bypass the "low toner" warning. 2.Chips can sometimes be damaged during transfer or have limited data capacity (typically 1-3 uses). At Readytoner, we prioritize customer satisfaction and offer case-by-case support for any issues. We’d also appreciate it if you could update your review to reflect your experience once you receive our chip-included toner cartridges—these ensure hassle-free installation without any manual adjustments. Let us know if you need further assistance!