Job
While I fully realize this project is…
While I fully realize this project is urgent, I disliked the persistent communication and pressure from my Project Coordinator, Brad Adkins; primarily because I was out of the country taking a much needed vacation from my grueling work schedule! I felt it disrespectful on his part and felt we could have agreed to terms and began the project upon my return from vacation this week. He also contacted me on vacation last December when I was also out of the country. It gives me the impression he does not care about respecting my personal time and his work is more important than me as a customer!!!
Response from ReadingglassbooksJun 24, 2025
Hello Job, thank you for taking the time to share your feedback. We truly regret to hear about your recent experience and want to sincerely apologize for any frustration or discomfort caused by the timing and frequency of our communications, especially during your personal time away. While we understand the urgency of the project, it’s just as important for us to respect your schedule and boundaries—something we clearly fell short on in this instance. Please know that your time and well-being matter deeply to us, and we're sorry this wasn’t reflected in your interactions with Brad. We will take this feedback seriously and ensure it is properly addressed internally so that we can better align our communication approach with your availability moving forward. If you have preferences regarding how and when you'd like to be contacted, we’d be more than happy to accommodate them. Thank you again for bringing this to our attention, and we appreciate your patience and continued partnership.