Reach Mobile Reviews | Read Customer Reviews of reachmobile.com

Reach MobileReviews of reachmobile.com

4.9499 reviews
Internet & Software
285 Billerica Road, Chelmsford, Massachusetts

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Reach Mobile

About Reach Mobile

Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans

Reach Mobile (reachmobile.com) has 499 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: reachmobile.com
Website: reachmobile.com
Category: Internet & Software
Location: Chelmsford, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: February 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Reach Mobile reviews

499 approved reviews, newest moderated first

Mary S.
Apr 10, 2021
Very pleased!!
Very pleased!!! I'm technically challenged and the assistance I received was prompt, efficient, and solved my problem almost immediately!! My service is excellent so far and I'm glad I made the change. Reducing my cell phone bill by 50% is real for me. Thank you Reach for your great staff and patience shown with my transferring service!!!
Response from Reach MobileApr 14, 2021
Aww, we gotta give you a lot of credit for being "technically challenged" yet able to have a 100% digital mobile service. And who says that troubleshooting needs to be arduous and complicated? We're happy that we were able to help AND save you money. Welcome aboard, friend!
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Mark M.
Apr 10, 2021
The whole experience for me was effortless and seamless.
The whole experience for me was effortless compared to my experiences with other competitors. I could tell you put a lot of thought into how the whole process works. It all went very fast and easy for me. I am looking forward to a long relationship with Reach, especially if everything else is this well designed! My call quality already is much better!
Response from Reach MobileApr 14, 2021
Wow, what an awesome review! We DID put a lot of thought into the process - from the signing up to the activation to the billing. Thanks for taking notice in our simple yet easy user experience 😃
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Juan E.
Apr 9, 2021
Juan Esqueda
Juan Esqueda Just joined Reach mobile a few days ago, and right away noticed the way better service my phone calls are clear , love their Best fit program excellent customer service and also love how you can buy data for international travel. Nice to find a company which prioritizes their customers needs. Glad to have found you guys
Response from Reach MobileApr 14, 2021
Juan, we're so glad you found us as well! We're super proud of our best network, money saving feature and stellar customer service. It's nice to know that you value the same things ❤️ Welcome to the way mobile service SHOULD be!
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tom
Apr 7, 2021
Cyan Herrera is a True Asset!
Cyan Herrera is a True Asset! Cyan was fantastic helping me transition from my old carrier to Reach Mobile! Friendly, cordial and efficient! Honestly, I don't think there is a single thing the folks at Reach Mobile could have done any better.
Response from Reach MobileApr 8, 2021
Thank you so much for the kind words, Tom. We agree Cyan is a rockstar! Hope we can continue to meet (and exceed) your expectations. Welcome to Reach!
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Ben L.
Apr 6, 2021
Bhumika was very helpful
I originally had need for the Verizon network on a second phone for some traveling I intended to do. I chose Reach because of the price and flexibility of the plans. I was able to easily bring over a refurbished phone I had bought. Due to COVID, I never got the opportunity to use the service and decided finally to cancel. When it came time to, Bhumika via text chat was able to handle it. From start to finish, working with Reach Mobile has been easy and straightforward. Thanks Reach! Sorry I have to go but I will never forget you (and will recommend to any friends and family who could use your services)!
Response from Reach MobileApr 8, 2021
Hi Ben, thanks for choosing to try out Reach! We are sad to see you go, but we're here anytime the need arises again. Definitely send your family and friends our way so we can wow them with the same stellar service!
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ed K.
Apr 6, 2021
Anita was Courtious and very helpful
Anita was Courtious and very helpful. Had my answers right away. Keep up the good work.
Response from Reach MobileApr 8, 2021
Thanks for the kind words, Ed!
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Chauntese G.
Apr 5, 2021
Customer Service Excellence is what you…
Customer Service Excellence is what you get when you have Reach Mobile. The phone service is great and you know what you are getting. Thanks Reach Mobile
Response from Reach MobileApr 8, 2021
We strive for transparency throughout the whole process. We're so glad that what you're getting at Reach is what you want! Refreshing, right? Welcome!
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gigi P.
Apr 5, 2021
Anita was a wonderful help
Anita was a wonderful help. I appreciate it so much!!
Response from Reach MobileApr 8, 2021
Thank you for sharing your experience! Welcome to Reach!
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