RCNReviews of rcn.com

I've been with RCN for years. I often get 300+ Mbps but I'm only paying for 250. Service is very reliable. They always keep their prices lower than Comcast.

My reasons for leaving have been an ongoing concern with how RCN loosely disseminates information to its customers versus what it actually does. The most recent and ultimate decision has been your response with covid-19 and, subsequently, its handling of customers. Last year I lost my job at the end of March, and not long after RCN promoted financial relief to eligible customers, I was one of them and who reached out and submitted my information. However, RCN ignored my requests and submission and later stated it would no longer offer any such financial discounts to eligible customers. This year the FCC' began the EBBP rollout, and RCN, like many companies, chose to carefully word information on its page to not truthfully tell its customers the full and transparent truth about its offering. Instead, RCN chooses to force a plan onto its customers that requires them to use its equipment; in turn, it will make a customer responsible for all city, county, state entertainment, and applicable taxes related to this rental equipment. In addition, once the EBBP ends, customers will not be allowed to return to using their own equipment again and be barred from all future promotions unless they continue to use its equipment. This was double-checked and confirmed by one of your customer service managers, who relayed that information and adding that the internal information given to them omitted any such mention of this portion of the program. So while RCN tries to defend they are helping low-income people, they are actually implementing predatory practices and disenfranchising a group of people based on their financial status. Furthermore, lying to customers and choosing to make it mandatory for its equipment is not a requirement of the FCC's EBBP program, as stated on their website and RCN's page. I reported your company to the FCC, and a woman called me yesterday claiming that she was unaware and that no such information was omitted from the webpage. However, she did acknowledge the wording of the webpage was not straightforward, and even though it states a customer will be required to continue using its equipment and pay applicable taxes and fees, that isn't the case. I no longer take anything your company has to say for the truth. It continues to deceive actively and target financially impacted customers and force them into a specific program that they do not have to accept. Many other companies follow the FCC program guidelines and let customers apply the $50 monthly credit to their bills. RCN's page says it can do but gives an ultimatum of either accepting what we are going to offer despite what the program states, or we will not help you. Lastly, the RCN rep, who I have a record of in the transcript, was 100% clear why my service was being canceled, not because of technical issues but due to its egregious and willful intent to take advantage of customers the federal government. While I do not care for Xfinity/Comcast and how they have taken advantage of customers in the past, they have been transparent during the pandemic and are helping their customers and providing them with the monthly $ 50-month internet credit to their bill. Plus offering a much better deal on internet speeds and included amenities. RCN is a shameful company for what it is doing.