RCNReviews of rcn.com

DO NOT USE! This place has always caused me trouble and they will fake ways to charge you and bill you when you never had service. Please do not use them if you are able.

Astoundingly horrible service. Terrible customer service, service drops all the time, technicians are lazy. Run away!!

THE WORST COMPANY SERVICE EVER!!!NOBODY HELPS WITH ANYTHING!!! STAY AWAY!!!

I've had different service providers over the course of years, and I have been with RCN for 10 years, so I know what I'm speaking about. I have only been with them for 10 years because there is no other service provider in this area. Their Internet is not that great; it has had multiple service interruptions throughout the year for "updates," and, according to their manager, Cameron, they do not need to inform their customers when they are without Internet for 2-3 days (work from home). However, it is in their policy apparently to be extremely expensive to pay $140 a month with increasing charges every year for Internet, and there's no loyalty program for their customers, even though I've been with them for such a long period of time. Their customer service does not know what the hell they're doing I spoke with Cameron the manager who was useless. I tried to cancel the service because I was moving to a new location and did not get RCN, and they want to charge me the entire month, even though I'm only using it for one week. As I said, there's no loyalty for their customers whatsoever.

consistent outages, slow internet speeds, terrible connections

They installed a modem in a COMMUNITY building as I was the first tenant to have their service. It's a locked room their tech somehow got into. When I ended my service, they told me (which I have in writing and verbal recording) since I cannot get to the modem that they do not need it back. They ended up still charging me for it though. I've since called and emailed, been told a case was opened and it'd be resolved soon. Now 9 months later they sent me to collections. This is bad business ethics.

Con artists -- good luck trying to cancel, they'll throw a litany of bureaucracy at you to prevent it and bill you an extra month. The price keeps creeping up and their customer service is absolutely terrible. Avoid at all costs.

All I can say about RCN is that they are thieves. My bill with them was $138 per month which I already consider expensive. I am using AT&T fiber for my business in another location. That bill was 79.99 and they raised it to $84.99. This was after having that service for 5+ years. AT&T fiber is not available in the area that I lived so I was stuck with either RCN or Xfinity. Well, after 3 years, RCN decided to increase my bill to $228. This strictly for WiFi. Yes, they robbed me. I immediately canceled with them. STAY AWAY FROM THIS COMPANY