RCNReviews of rcn.com

DO NOT USE! This place has always caused me trouble and they will fake ways to charge you and bill you when you never had service. Please do not use them if you are able.

Astoundingly horrible service. Terrible customer service, service drops all the time, technicians are lazy. Run away!!

THE WORST COMPANY SERVICE EVER!!!NOBODY HELPS WITH ANYTHING!!! STAY AWAY!!!

I've had different service providers over the course of years, and I have been with RCN for 10 years, so I know what I'm speaking about. I have only been with them for 10 years because there is no other service provider in this area. Their Internet is not that great; it has had multiple service interruptions throughout the year for "updates," and, according to their manager, Cameron, they do not need to inform their customers when they are without Internet for 2-3 days (work from home). However, it is in their policy apparently to be extremely expensive to pay $140 a month with increasing charges every year for Internet, and there's no loyalty program for their customers, even though I've been with them for such a long period of time. Their customer service does not know what the hell they're doing I spoke with Cameron the manager who was useless. I tried to cancel the service because I was moving to a new location and did not get RCN, and they want to charge me the entire month, even though I'm only using it for one week. As I said, there's no loyalty for their customers whatsoever.

consistent outages, slow internet speeds, terrible connections

They installed a modem in a COMMUNITY building as I was the first tenant to have their service. It's a locked room their tech somehow got into. When I ended my service, they told me (which I have in writing and verbal recording) since I cannot get to the modem that they do not need it back. They ended up still charging me for it though. I've since called and emailed, been told a case was opened and it'd be resolved soon. Now 9 months later they sent me to collections. This is bad business ethics.

Con artists -- good luck trying to cancel, they'll throw a litany of bureaucracy at you to prevent it and bill you an extra month. The price keeps creeping up and their customer service is absolutely terrible. Avoid at all costs.

I switched from Comcast/Xfinity to Astound (RCN) the installation was efficient and worked well. So my 2 stars are for one reason only. To setup Voice Mail via my landline (VoIP) from Astound I was asked to create a VoiceMail PIN number. I did and it works fine when accessed via telephone. However, it is very convenient to be able to view and hear the voice messages on-line at Astound.com and this is where problem lies. On the Voice Mail management page, I am asked to UNLOCK the Phone with my Voicemail PIN, but it fails. So, it works via Phone button presses but I cannot even setup my VoiceMail on the Astound web page. This smells like a very serious BUG. I phoned tech support about this but they were unable to fix the problem. All they suggested was that I reset my PIN. Of course I do not want to change what works. Sure I was told I could reset to the the same PIN number, but while I am talking on the phone to the tech support person, there is no way I can check to make sure I can still access my voicemail via phone button presses. I don't want to take a chance at not being able to get my messages. Tech support told me they would report this problem to the support people and let me know when it was fixed. Of course it still does not accept my perfectly working PIN number. This is serious incompetence in the first place, and represent very poor management overall.