RCNReviews of rcn.com

All I can say about RCN is that they are thieves. My bill with them was $138 per month which I already consider expensive. I am using AT&T fiber for my business in another location. That bill was 79.99 and they raised it to $84.99. This was after having that service for 5+ years. AT&T fiber is not available in the area that I lived so I was stuck with either RCN or Xfinity. Well, after 3 years, RCN decided to increase my bill to $228. This strictly for WiFi. Yes, they robbed me. I immediately canceled with them. STAY AWAY FROM THIS COMPANY

We were customers of RCN, now known as Astound Broadband for several years, and we decided to switch to another carrier, and in doing so returned all their equipment to them (receipt given to us at time) and several months if not over a year later they come back to us then, stating we owed $470.50 or something close like this here. We called them and of course the back and forth, and on hold forever in a day, and many apologies of course (which mean almost nothing at some point) unless you implement new protocols. So we kind of ignored the billing and discussions for it was their way or the highway kind of attitude. They then like most of these corporate run entities do send you to a third party collection, damaging your credit at some point and after several notices, I got sick and tired of dealing with them, I stated originally we would pay the bill in full. But after the first agreed payment of $156.39, and two remaining, I got thinking again why am I paying them? Why do I lose and they get more money from me? So, we are done fighting and or discussing anything with them, and the third party collection agency has been advised we are now done, we are not offering anymore of our hard earned dollars for paid book keeping and or notation of files on returned goods. All I can say is most of these type companies (RCN, AT&T, and others) all operate on the same platforms of typically under trained staff, or lack of staffing, no compassion, robotic replies and only care about your money and nothing else. They are to some degree so they say and it may be true controlled by the networks, of which they blame their must do pricing on, but really it is bad skills at negotiating or greed or both. I would not ever recommend RCN/Astound Broadband to anyone ever and at some point companies like this are or will become dinosaurs due to new technology, so beware RCN, stop treating your customers like crap, and sending them to collection, further damaging them, and for sure never see that client again coming to your door for any reasons. Horrible company, and one star rating is too good here.

Disappointing Service and Unfulfilled Promises I have been a loyal customer of Astound Broadband for over two decades, dating back to when they were a local company. Unfortunately, the quality of their customer service has significantly declined. For eight months, we experienced persistent internet issues, with average speeds of 100 Mbps download and 25 Mbps upload—far below our plan's specifications. After multiple attempts to resolve the problem remotely, technicians finally assessed the situation and determined that both the feed to the tap and the line to our house were faulty. These components were replaced, resolving the connectivity issues. To compensate for the prolonged inconvenience, Customer Service Representative Mary promised us two months of free service, which we accepted. However, we received only one full month free and approximately one-third of the second month. Our bill included a "one-time out of service fee" of $40—the exact amount that negated the remainder of the promised credit. Upon contacting Astound, Supervisor Rich (Employee #42853) acknowledged that the notes confirmed a full two-month service credit and that we had not received the full amount promised. Despite this, he explained that the $40 charge was not an actual fee but a subtraction of customer loyalty credits, which contradicted the compensation we were assured. This experience has been profoundly disappointing. The excellent customer service once provided by individuals who lived in the community they served is no more. As a result, we have decided to take our business elsewhere and encourage others to consider alternative internet service providers.

Misleading promotions on sign up. I was promised explicitly in writing on email several promotions when signing up. Astound is saying they have no record of this and will not send me the nearly $300 equivalent value of promotions ( Apple Watch and Gift Card). Illegal misleading practices. Avoid at all cost. Unhelpful Customer service tells me different information each time, and does not follow up.

They don't care about their current customers, they only care about getting new ones! They refused to match me with the promotion price as a new customer.  They told me that this price was only for new customers and I already had my promotion as a new customer a long time ago.  So it looks like they don't care about their current customers and I have to become a new customer for someone else like a "Comcast'' which has the same deal!!!

They started offering high speed internet in my building a couple of months ago. The offer was USD 21,99 plus equipment+taxes. The equipment costed USD 3 a month. Nevertheless, they had surcharges and I ended up paying USD 44. Furthermore, they advertise 500 Mbps. This is only for download. The upload speed is 20 Mbps. I had several issues during online and video calls. I decided to move back to verizon. Many in my building are doing the same.

They have the worst service on the planet. Every week they service goes out I don’t understand it how are you to work from home if you have a problem with your internet service every week. I got to the point that it is time to move on from them because it is bs man.

Incredibly inconsistent even after I upgraded to the most expensive plan