RCNReviews of rcn.com

I switched from Comcast/Xfinity to Astound (RCN) the installation was efficient and worked well. So my 2 stars are for one reason only. To setup Voice Mail via my landline (VoIP) from Astound I was asked to create a VoiceMail PIN number. I did and it works fine when accessed via telephone. However, it is very convenient to be able to view and hear the voice messages on-line at Astound.com and this is where problem lies. On the Voice Mail management page, I am asked to UNLOCK the Phone with my Voicemail PIN, but it fails. So, it works via Phone button presses but I cannot even setup my VoiceMail on the Astound web page. This smells like a very serious BUG. I phoned tech support about this but they were unable to fix the problem. All they suggested was that I reset my PIN. Of course I do not want to change what works. Sure I was told I could reset to the the same PIN number, but while I am talking on the phone to the tech support person, there is no way I can check to make sure I can still access my voicemail via phone button presses. I don't want to take a chance at not being able to get my messages. Tech support told me they would report this problem to the support people and let me know when it was fixed. Of course it still does not accept my perfectly working PIN number. This is serious incompetence in the first place, and represent very poor management overall.

They started offering high speed internet in my building a couple of months ago. The offer was USD 21,99 plus equipment+taxes. The equipment costed USD 3 a month. Nevertheless, they had surcharges and I ended up paying USD 44. Furthermore, they advertise 500 Mbps. This is only for download. The upload speed is 20 Mbps. I had several issues during online and video calls. I decided to move back to verizon. Many in my building are doing the same.