RCIReviews of rci.com

ZERO stars, waste of money, you never have enough points to use them and they make you pay to renew them , but they still expire. Total Waste of Money, Expedia and other travel sites have way cheaper deals.. This is a disappointment!

Am sharing a letter I just sent to RCI, after a horrendous experience in a time share trade out through them Rci October 8, 2019 To Whom This May Concern: This complaint, the very first, in twenty five years of world travel, that my husband Michael F Scheidle, and I, Sherry A Scheidle, are sending you, is in regards to a VERY UNPLEASANT trade out stay we recently had in a RCI establishment in Massachusetts. The name of the establishment is The Harwich Port Resort. Address, 558 Main St, Harwich Port, MA 02646, USA. Resort ID 5008 We checked in on 9/21/2019, checked out on 9/28/2019. Our Timeshare we own is at Garza Blanca, Puerto Vallerta, Mexico. Upon arriving at the Harwich Port, we were initially appalled at the dirtiness and lack of maintenance of our studio. We unpacked and just as I (Sherry) was starting to take a shower, the toilet started backing up, NOT from our use, and raw sewage began coming up into it....then the toilet overflowed, threatening to reach the carpeting, near our bed. We grabbed all towels and put them around the toilet. I (Sherry) immediately called the office.....they were closed, but gave an emergency number....I called it, told them what was happening....asked if at least they had a plunger....no they didn’t...I then told them the sewage was getting on the carpet, and asked them to call a plumber, they said they had no authority to do that. I then called the RCI emergency number.....they could find nothing for us to move into. About twenty minutes after the calls, someone from the office appeared and brought us keys to another unit. There was no offer of help to move our things to the other unit....by this time both my husband and I were furious....the next unit was worse than the first as far as the maintenance and dirt were involved. The vertical window blinds were broken, the second closet for clothing could barely be used as the dirty sectional couches they had in it were blocking it, and it was obvious no one had cleaned well, lots of dirt and dust and cobwebs everywhere, and it was evident that the corners of the room had not been vacuumed in who knows how long.......filfth was abundant in the corners of the bathroom, I (Sherry) personally used wet wipes I had with me to clean this....the refrigerator door handle had major back up of grunge, the paint was peeling from the bathroom ceiling, the mattress on the bed was ancient, and had a piece of memory foam on it with other people’s hair imbedded in it. The carpet had stains on it, and the bed appeared to have been used, with sand and pubic hairs on the sheets,,,,,we used some extra sheets in the closet to change the bed......it was disgusting. This establishment had the gall to put in the form we signed upon arriving, that we could incur additional charges for any dirty dishes or food left in the refrigerator We had things on our agenda for sight seeing, so we decided to stay, and live with what we had, after we cleaned up the unit ourselves a bit. There was NO housekeeping service whatsoever, we had to empty our own trash, and if we wanted any clean linens or towels or toilet tissue or kleenex or soap, we had to call during office hours and meet an office person in a sordid laundry room, between 9:00 AM to 5:00 PM, which interfered on two occasions with our ability to change towels due to sightseeing trips. This caused us to have to use hand towels and wash cloths to dry off with after showers in the evening. When we did exchange dirty linens and towels, for clean replacements, we had to carry them ourselves to the laundry room, and count out what was brought, and personally bring the clean ones back to our unit. We found out the following day upon arriving, that 4 total units had sewage backup the same as we had, and the occupants had to be given new rooms. It took this establishment 2 days to get someone in to fix the problem and clean the units....and we are sure the carpet area where the sewage was, did not get professionaly cleaned. This exchange was supposed to be an equivalent to Garza Blanca. It was far below that. We have a nice home with nice amenities, but Garza Blanca is even superior to our own home. We receive clean linens and towels professionally every day at Garza Blanca, along with daily housekeeping. If we should leave dirty dishes in our sink there, they are washed and put away without us asking. Garza Blanca also uses first quality towels and linens, Harwich Port Resort uses towels and linens that are so old and worn we would not use them for cleaning rags. We sold out a timeshare we had with Marriott, to Garza Blanca, and bought in to RCI through Garza Blanca and were told how much better an experience we would have with RCI. This is our first trade out with RCI. To even get this trade out we had to upgrade to a Platinum Membership, what a joke. We had much better trade outs through Interval when we had the Marriott timeshare. Bottom line is, we feel extremely cheated by RCI in what we got as a trade for Garza Blanca, we have stayed in places in the jungle in Costa Rica, that were better maintained and cleaner. Harwich Port Resort needs to immediately be taken off the RCI list of places to exchange for. It would be really nice if RCI could give us back the week we traded for. Sincerely Michael F And Sherry A Scheidle

We attended a timeshare presrntation in ogunquit maine this morning and im very disappointed and will not recommend as id planned to. Donna was amazing and very funny however, Andrew whom is the money man was more than rude. Id say abrupt and didnt even bother to say gb as everyone else did as we left. We planned on financing as he mentioned but as soon as he heard us a bit unsure he was rude and left us feeling very uncomfortable. Very turned off and wanted to becone a timeshare owner. Do not go to this

Massanutten RCI Resort Massanutten VA. My wife and I stayed at this resort and was thoroughly disgusted with the way we were treated. The room we were assigned had the following issues. 1 The first room assigned 281E the mattress on the bed was worn to where it had huge dips on each side. When I informed the front desk they made me wait until they could find a supervisor to switch rooms. 2. The room they assigned us 283k had the same mattress issue, again I had to go thru the supervisor, he gave me the option to move within the same bldg but it might not be any better, so he had the mattress exchanged and it wasn't any better 3.The carpet was so filthy that my white socks turned black on the bottom. The furniture was extremely worn out. 4. The bldg had constant water issues that made the room smell. 5. The lamp outlets only had one electrical socket that worked. Is this the way RCI works? Finding the worst accommodations for their clients?

These guys suck,I bought a time share in Cabo San Lucas at a Sandos resort. Rci got involved and this crap show began, they changed me $242 keep my points and tried to make me pay it every year, Sandos charged $100 a year. They trade vacations at different resorts . Don't deal with these rip offs.

Called to check on cancellation due to Hurricane and the supervisor NO JOKE told me they didn't need to cancel at all, it was a courtesy. This is Hurricane Dorian we are talking about and a reservation in Hilton Head THE DAY its supposed to hit. We were evacuated from Charleston, you can't fly there, you can't drive there. The state has declared a state of emergency. I can not stand this company and wish we had never been gifted the timeshare. Disgusting response. This is just one example of a string of terrible experiences with this company. We hardly even use it due to units never being available and I had to block their sales numbers as they consistently did not put me on a do not contact list after I requested this due to harassing calls to buy further credits, change terms - absolute garbage company.

Do not fall for their sales pitch. While visiting Sedona Arizona we made a stupid mistake and sat for a sales pitch that promised us this great point system and wonderful vacations. This was 3 years ago and after buying into it for over 7 thousand dollars only used it once for an all inclusive vacation in Punta Cana which after paying the extra all inclusive fees ended up paying as much as I would have if I booked it from an on line company. Now ever year maintenance fees go up and whenever I look on line to find a place we want to visit there is nothing available, usually they have only 1 night available . Also the reviews of the places are usually always bad. Called them now because we were told at our presentation that they can buy them back but not so. So now to get out of this horrible situation we have to give them another $2000.00 and lose any points we have this year which were just renewed. So over $9000.00 down the drain. Buyers beware of this company.

I have been an RCI member for over 30 years. Worst experience ever today when booking guest certificate. Agent misspelled name on certificate and when I immediately called back to correct I spent about 30 minutes on phone due to agent’s inability to correct. I was told it would take several days to correct their mistake and receive corrected guest certificate. Very frustrating experience. PLEASE TRAIN AGENTS. Cost increases and quality of assistance decreases!