RCIReviews of rci.com

I have been an unfortunate member/victim of this organisation for the past 3 years. I became a member as part of my unfortunate purchase of a time share with Vacation Village Florida. RCI make it virtually impossible to use your time share option saying that resorts where unavailable, however when you looked to use your points(Which expire unless you pay them even more money to renew) at the same resort, where available for booking. When booking a hire car they gave us no information as to who with and there was no one to call as their offices were shut over the weekend. To top it off I had to put a £3000 deposit down as security for the car rental on the credit card! I had also previously booked and paid £5000 for a cruise for myself and my wife. We were told that the voucher was valid for 3 years. When we went to book the cruise after 18 months we were informed that we needed to have booked within 18 months! Instead they changed the holiday to a villa holiday not worth £2000. Where I was made to feel like a second class resident, been told I had to pay a fee for every day I used the pool among other additional charges. RCI also converted £2000 to credit however when I tried to use this credit (That I have already paid) they only let you use less than 8% of it against a booking. So for a £800 booking I could only use £75 of the credit. therefore I would have had to of spent over £25000 on bookings within one year, to have redeemed this money! Money I had already paid them. When trying to cancel my membership they inform me for the first time that I have to give them 12 months notice. In the mean time they have continued to take monthly payments of £150 but have discontinued my access to my account and the ability to use the service I am being charged for. This company is little more than a boarder line legal con!

I will make sure to let the people I know and don't know, to never sign up with rci. You get only 24 hrs after you book your trip to cancel even if you booked it months ago. The employee could care less and the supervisor was far worse no wonder their employees don't give a s**** . We told them we are cancelling our membership after 2 years and all they said that's fine we don't care. ( Exact words used by the supervisor) . Whoever reads this please don't ever sign up with rci your better off saving and finding the promos yourself. They sell you promises but only end up getting lies once you arrive at the resort. We payed 2 grand for something that was supposed to be covered by this horrible company.

Had to give a one in order to review. I have just tried to make a reservation through the RCI chat line. I pay my membership fee, a platinum membership fee and am asked either to pay an exchange fee of £181 or £215 if I want to protect my points! I asked RCI to contact the resort to confirm that I would receive the unit that had been deposited as The RCI rep advised that this unit would not necessarily be the one I received. The resort has sea facing and non sea facing units and the deposited unit was sea facing. He refused. I asked him for the resort contact information which he sent. Within minutes of contacting the resort I received a reply from them stating the unit no deposited was the one we would have. What an appalling organisation RCI is to employ people who don’t know their job and are not prepared to put themselves out. Just interested in doing as little as possible for exorbitant fees.

Goodico has poor communication and packaging! The order I received was unsealed and leaking bottles, oils spilled all over the box and papers inside. I also ordered my daughter a set and when I flew in for her birthday to give it to her, hers was leaking as well! I have emailed them and sent photos twice and have not had any resolution. I would rather a refund, as I now see that this company doesn't respond promptly.

They want us to buy into this mess and we can’t even get running hot water. Contacted the people at the resort they said they have nothing to do with it, contacted vacation village and they said it’s nothing they can do for us. Who would pay all that money to buy into their resorts. I would be crazy if I did.

Due to go on holiday tomorrow to celebrate my 50th only to discover it has been double booked and seemingly they couldn't be bothered to inform me. About to break the news to 2 disappointed kids. Totally hacked off.

Save yourself and travel. Do not use RCI. There resorts are never available for booking. Told they had resorts all up and down the coast of CA, they don't.

Good luck if you have to call RCI and ask them about your account. The service rep was rude and inconsiderate. The one I got questioned me and started ranting so much that I had to hang up on him. I never do that, so obviously I was very frustrated. I did glean an answer out of his rant, so thank goodness I don’t have to call him back.