RCIReviews of rci.com

I will try not to let my anger colour an objective review. Over 20 years ago we signed over our timeshare to RCI Points. We continue to pay all maintenance fees plus 'administration' fees to RCI. For ten years it worked well. We could take a holiday wherever, whenever and however big or small we wanted. Then RCI had new owners. Holiday options deteriorated rapidly. Only rubbish was 'available' eventually nothing was available. We have not had a holiday from RCI for 7 years despite paying all charges diligently. This is apparently a widespread abuse called 'skimming' and RCI sell the holidays for cash. Their endless advertising demonstrates this. Their response to our pleas for compensation have been ignored and they have stalled and prevaricated over our request to get out of their fraudulent contract. We are RCI Points members but RCI may well be just as corrupt and contemptuous with all their clients. I posted this complaint on their own website 2 days ago and within 24 hours, after months of silence, they 'phoned me trying to explain it was all my fault for not doing the proper paperwork! Their operative hung up when I asked how he felt to be working for crooks.

NEVER USE RCI TRAVEL...Had a trip to Australia due to fires roads closed so had to cancel reservations...after hours on the phone from Australia said it was done...came back and bill still charged...tried on two (over an hour each / multiple reps) occassions to get bill resolved...can never get to RCI Travel and RCI says it can not help...given two special (yea right) phone numbers for RCI Travel always back to RCI ...can't help...then got a "no kidding this will work extension ...connected # not in service...RCI Travel is not reputable and no one needs to book through them...period!

We were selected for an expenses paid 2 night stay at the Williamsburg Plantation Resort with the catch of attending a "90 minute presentation" during our visit. We were pretty sure this was a timeshare sales pitch, although this was in no way made explicit. Dale G. was our main sales rep, who was actually very friendly, interesting and inoffensive, but after being shuffled back and forth between 3 different locations in Dale's car (a no escape tactic) and nearing HOUR 3, I was losing my patience. From the onset, we were very clear that we were not going to purchase anything and explained that this simply was not our lifestyle of choice. We prefer camping and the benefit of more immersive cultural experiences. We also do not see it as an investment at all, and I seriously advise all those considering a timeshare to research before jumping on the timeshare wagon. After Dale recognizes our stance, cue Pat L at hour 3. He starts to ask us about ourselves, and I feel like I just woke up on Groundhog Day; starting completely over. We tell Pat it ain't happening, to which he replies that we shouldn't have entered the drawing. I proceed to get upset about the length, and Pat emphasizes that it was "approximate." I'm sorry, Pat L, you are not entitled to hold me hostage for 3 hours or take my hard earned money when I said no. No means no, in all contexts... and in no world is 90 minutes approximately 180 minutes. I don't appreciate deception and rude behavior just because I made a consumer choice not to buy your product. This is a sad dishonest approach to what could have been a much more enjoyable and successful experience on your part. I could have spread the word about how this wasn't my choice, but could have been a great opportunity for friends and family... but instead, you get this review. Honesty is probably what I care about most when I'm asked to shell out $40k for the "investment" of a lifetime.

So disappointed in RCI! As of January 1st, they changed the benefits and now can only use 2000 points per night on hotel stays. The points partner benefit where I could use up to 50% of my points on hotel stays was very beneficial but now that I cannot do that, this program is no longer useful for me. With owning resorts from 3 different companies, I have many places to travel using my points and don’t think it is worth the cost anymore!

I purchased a RCI travel package for approximately $3000 for two 4-6 days cruise and a 7 day resort. The dates I wanted to book was costing me additionally for the inside cabin. The agents offer another date to sail that only cost the fees. I told him I needed to check on the new dates. When I called back the next day I was told my cruise was booked and to change the dates I would be charged 50% of the cost. I have spoken to numerous agents who have all promised they would check further and call me back, which never happens. I also went online to book my 7 day resort stay 11 months out and I can't find a resort where I want to go without paying an additional cost for the room.

They will change your contract whenever they please taking benefits away or making you pay a premium for them. I have been with rci for 30 years. They have continually take away benefits or made them part of premium plan. Points expire fast and you have to pay to extend them. Finding availability is next to impossible for places you want to go. Most recently I spent 3 hour to book flights through their points partner program which was the only benefit I was able to make use of my points only to have them call me back after receiving my conformation to tell me they are cancelling my reservation and the points partner airfare program. Stay far away from RCI if you can

Bunch of crooks.Do not waste your time or money. Shame 🖕🖕🖕🖕🖕🖕

The vacation village in Kissimmee Florida is a joke this place hire the worst employees completely rude and ignorant. I will never stay at this resort again they also changed the bus schedule without telling anyone saying we shoulda have looked at a second bus schedule that we never received I looked at soon as I got back to our room never did they give it to us and told me to bad not there problem and left 30 of us waiting for a bus in the cold that would never come and said they next bus wasn't for 3 hrs. This place is so unorganized I would never recommend this to anyone.if I could give 0 stars I would this place doesn't even deserve 1 star