RCIReviews of rci.com

RCI has stolen my booking fee of £137.00 which they say has been credited back to me as a 'voucher' and have asked me for an additional fee of £59.00 for the privilege of extending my points beyond 31st May. They have forgotten the fact that the reason why have these points remain in my account beyond the 31st May was that I had to cancel my holiday next month to USA due to the coronavirus and the travel ban for UK residents. Something out of my control. Now back to the £137.00 booking fee, which they say is credited to my account will only remain so if I book another holiday by June this year. At present, we are all under a travel ban and will not know when and how this crisis will be over. Yet RCI keep telling me they are being flexible. I see it that they have stolen my money. I am not going to get it back nor will I be able to use it because of the confined deadline. Furthermore, RCI 's CEO has not contacted any of its members explaining how they are navigating their way through this challenge. WAY TO GO RCI! Lulu

DO NOT buy a vacation package from RCI. Very very poor customer service. Reps will tell you lies to make sales. In addition the cancellation insurance is a waste of $. The reps don’t tell you the insurance only covers the trip if you cancel more than a month away from the trip. This co. Will not even give credit despite corona virus travel warnings!

Had to cancel due to caronavirus and our age (over 70) and told by RCI that we would NOT receive our deposit back as we did not cancel within 24 hours after booking....REALLY???? We booked our travel months ago.....before the virus. We are now trying to follow the CDC guidelines for the elderly traveling. RCI is certainly not patriotic, nor a team player. We would never have cancelled our travel had it not been for the CDC recommendations. RCI should be ashamed!!!!!

I cancelled my NYC trip due to the Coronavirus. RCI would not refund my $300, and asked me for an additional $300 for cancellation fee. Nobody should do business with this company. They are crook.

I haven't had great experiences with RCI and right now, it's even worse. With the COVID-19 now being officially a pandemic, RCI will not make any allowances on cancellations. I would lose my points and forfeit my payment. Not a good company. They care more about money than their customers.

poor outfit can never get someone to answer a phone & if & when they do they say it’s unavailable even two years in advance, BULL . We were at the wood stone resort in massutton Virginia, listened to the sales pitch & fed us lunch , took us on tour . Then came then price , an it all sounded great , and when we said no for the fifth time wow , we were told we were scared to commit they treated & talked down to us because we said NO

I have been on the phone for 6 hours on 3/9/2020 and 7 hours on 3/10/2020 waiting on hold for hours for RCI to cancel my cruise but they are refusing to pick up the phone and have stolen my cruise package and fees that I paid for a cruise that I have to cancel in April. If anyone else is going through this a class action lawsuit is in order for this company since they scammed many out of their cruise and travel certificate.

Had to cancel the cruise because I have cancer. Did not want to get sick from the virus. RCI stole my money from they r a rip offPLEASE DO NOT BUY THEY PACKAGE. .