RCIReviews of rci.com

We took a 3 Day Cruise on the RCL ship Wonders of the Seas. The ship itself is an engineering wonder! It’s fantastic! How RCL bills you for services and excursions is an WONDER….and not the good type! Let me start - first, we (my wife and I) purchased a drink package before we sailed for approximately $600. The very first drink I ordered came with a surcharge because depending on the Bartender serving you there’s a limit on the cost of the drink of either $14 or $16 dollars per drink! So preordering the drink package is a complete ripoff if you’re going to average say 5 -6 drinks per day per person because you’re really on the ship for 3 days but RCL charges you for 4 days. Second, we purchased an excursion for the first port. We went the Hideaway Beach. The charge on the website on board was $75 PP but we were billed $144 PP. I didn’t notice that until we returned home and checked the invoice that RCL provided. So I called RCL and I was informed about “Dynamic Pricing”! Let be honest - Hideaway is a beach on an RCL Private Island. There’s no way the cost should have increased that much even if you accept their “Dynamic Pricing” excuse! Another ripoff! And third, we purchased some jewelry at the EFFY store on board of the ship, the people assisting behave as they are giving you a great discount off of the Retail Price. They also promised to provide a certificate for each item purchased which they never did! So when we returned home my wife contacted the EFFY HQ in New York. At that point she discovered that we were dramatically overcharged for the items! The items were on sale on the EFFY website and the person that my wife spoke with said that the people at the Wonder of the Seas store should have known that! Well let’s call that ripoff number 3 during our cruise! For full disclosure, EFFY is providing a refund for the difference but it, unfortunately, has to go through RCL so it will take longer! Bottom line, RCL is ripping people of while you’re on the ship, in our opinion! So as the expression goes “Buyer beware!”

A BUNCH OF THIEVES!!!!! I BOUGHT 3 EXCHANGE CONDOS AND HAD TO CANCEL ONE OF THEM. THEY KEPT MY $300 EXCHANGE FEE!!!! THIS SHOULD BE ILLEGAL AND A CRIME!!! JUST IMAGINE HOW MUCH FREE MONEY THEY MAKE OFF OF PEOPLE THAT HAVE TO CANCEL. JUST TERRIBLE COMPANY FOR DOING THIS TO THEIR CUSTOMERS. SHAME ON YOU RCI!!!!!!!!!

Useless. Extremely expensive. AVOID!

Rci travel apestan no te avisan que las licencias son físicas para rentar un auto en Estados Unidos y no digitales como las dan en mexico

I booked a holiday through RCI at Skiathos Blu Hotel and was extremely disappointed with the standard of the RCI accommodation. It falls far below what I would expect. The bathroom is unclean with only a bath and no shower, and the kitchen is poorly equipped—barely any utensils or cutlery. While the TUI section of the hotel is lovely and well-maintained, the RCI rooms are noticeably substandard. To make matters worse, there’s no WiFi coverage in the RCI rooms. I find it hard to believe RCI considers this an acceptable offering for their clients.

The hotel is nice and clean, but security is very poor. The safe is still locked, and we were robbed by staff member for USD 700.00. It is no ideal to carry your laptops and all expensive belonging that don´t even fit into the safe around with you in Roma or golfing, but if you leave them in the hotel and they are stolen, the manager will never show his face. There is a thief among the staff running around, and the manager prefers to ignore it. If something goes missing in that hotel, no one will do anything for you, let alone refund you. It´s safer to take your money with you on your excursions and risk being robbed by pickpockets on the subway.

Live in Australia and booked a points exchange with RCI online on the 18th of March at Twin Peaks Resort in Whistler for January 2026. In Mid May they just cancel the booking with no explanation, after several phone calls told the resort is no longer partnering with RCI in 2026 after accepting the booking. A month of trying to deal with an incompetent call centre team we are left with no option but to engage a lawyer.

We have points with RCI which they allow to be exchanged in foreign countries. We've never had a problem before, but when booking a trip to Aus after they confirmed the booking, they went and canceled. Its not acceptable