RCIReviews of rci.com

RCI is the whole reason I won’t use my timeshare. Over the past 10 years, there are rarely any good resorts available.Not to mention, during COVID the state of California cancelled travel and they wouldn’t give me my exchange fee back. Then when I transferred it to another booking and couldn’t go, I was told I would receive the taxes I paid back and never did. So I guess RCI stole money from me, or fraudulently kept what was mine. Either way, I never received the refund. I refuse to renew my RCI membership even if it means never being able to use my timeshare. I’d rather it sit dormant than to deal with thieves. I’d recommend that anyone buying a timeshare attempt to find one that does not contract with RCI. I wish I would’ve had someone warn me.

I have been an RCI member for over 20 years I own 3 weeks at the Pestana Grand and 2 weeks are deposited every year. Over the years we have had some very good exchanges enjoying holidays in Barbados, USA and Europe. If I had points that were due to expire I have always paid the fees to extend the points. Last year I tried to book Florida twice which would have used approx 130,000 points, both times I paid insurance to protect my points, both these bookings were cancelled due to Covid. It has been impossible to book Florida for this year and time is ticking by and I need to use these points by Dec 2020 or I will loose them. I also had Madeira booked for 21 June 21 so I could try to use a good amount of the points but as Madeira was put on the Amber list I could not go, again I had paid points protection. I have now booked 1 week using points for Oct 21 but this still leaves me with 130,000 miles due to expire Dec 21. I have spoken to RCI twice regarding this situation and they say there is nothing they can do as their system cannot extend these points any further! I am an RCI Platinum member which also incurs an extra fee and thought we would be better looked after. I even offered to pay monies to extend these fees points further but again was told that everyone is having to bare losses through the Covid situation. I then asked what actually happens to my points once they expired and was told they just disappear so my question is why can’t these points be extended further if they are at no cost to RCI especially as I’ve had a few bookings that were all cancelled due to Covid and it’s just been impossible to re-book? I know if I had kept my 3 weeks within Pestana and not put 2 weeks into RCI points my holiday weeks would have been safe, they are just allowing you to rebook on another date regardless of what time is passing by and with no further fees. I find it very difficult to understand why RCI just dump your points when it has become so difficult to re-book anything, even though I made every effort on 3 occasions. The Covid situation is out of everyone’s control and there should be much more flexibility with RCI and follow guidelines that others have in the tourist industry to allow carry overs. Sadly I feel now I will have to withdraw my weeks from RCI points and secure my future holidays with Pestana directly.

Been a member for over 20 years. I cannot rap my head around how a service can undermine the consumer in such an uncaring manner. Numerous mix-ups, foul-ups, twisted stories and excuses abound. It’s not hard to keep someone’s reservation, exchange, or transfer information inline when there is a member I.D. associated with their account. Every time we’ve attempted to plan a vacation, we’ve been fed a line of BS as to why “it’s not showing as booked in the system” or “for this fee…..” I’m really disappointed at the fact that I am typing this review, mainly because nothing will come of it. People spend time and thousands of dollars to enjoy just a moment of time in their lives at a possible destination of relaxation and fun. Do better RCI…. You have to…… oh, and before I forget…. Please do not follow up with the lame “We here at RCI” or “We’re sorry”…. Just stop! Strive to do better! It’s what we the consumer are paying for.

Worst customer experience ever. Rude client rep. They have a contact that no matter what happens in the world once your weeks expire you lose them. This is the contact they have. Yet they will do you a favor and pay a fee to get your weeks back..

Time shares are a racket. We were given one by a family member - it's like a noose around our necks and we can't get out of it. When you call in to RCI, I need help. Often you get people who are hard to understand, obviously have an agenda (to sell/book something), but today I spoke to Jackie who was good. She ALMOST made up for my call with PAT - a guy who told me: 'you don't know what you're talking about' and 'go ahead and give me a '1' rating, I don't care' -- he serves to continue the bad rap timeshare companies get. Their rules are hard to understand and you're often better off just joining RCI to get access to their 'extra vacations' or booking directly yourself. Owning and actual time share gives THEM $$ and locks you into a forever contract. DON'T DO IT!

Don’t even waste your time and money. It will save you lots of troubles if you keep yourself away from this business. I have never ever seen a business that treats costumers so poorly. Due to the pandemic I won’t be able to use the my week in Cancún. The lady over the phone was charging me $300 additional dollars to cancel my reservation and said that I had to immediately book another week picking a random month, without considering the fact that I might not be able to travel (that was with RCI Latan). I called costumer service here in the UK to see if I could get any better support. The lady over the phone was disgustingly rude and unprofessional. Bottom line is don’t waste your time and money with this business, they literally scam you!!!

Traded a nice Timeshare in Coronado, CA for a dumpy awful night stay at the Kuhio Banyon Club in Oahu, HI. We checked out the very next day! There was absolutely no parking to be found anywhere. We drove for 3 hours after traveling all day on the plane just to find a spot about a 15 minute walk to the hotel and we were thrilled to get that. RCI did not tell me there was no parking over the phone but of course it was in the fine print at the very bottom of the confirmation email so that they would be covered. The place itself was terribly run down, right next to a terrible Apartment complex with trash all over the place and not what we expected at all. We ended up dropping over $1,300 to stay in a hotel the rest of the time and of course our week is gone and considered used. We get nothing for our trouble and of course have to continue to pay all the fees, etc. associated with owning this timeshare. RCI expected me to call right away when things didn't work out but I was busy just scrambling to find a place to stay and wasted one of our precious vacation days just getting moved over to the Hotel. In the end, it is what it is, but my advice is to sell your timeshare rather than exchange it, especially through RCI. You just never know what you are going to get. Buyer beware because at the end of the day, you will be holding an empty bag just like us. Cheers!

My family has owned shares for several years through my father. He had a lot of credits saved and booked a vacation for the whole extended family to California a couple of weeks ago. We all got work off and made plans. Today, he got a message saying "due to COVID" they canceled our reservation. He called the resort and they said they were completely open, but RCI overbooked by 17 reservations! He called RCI back and was told that it was a health crisis and they couldn't avoid it. He asked them why they took his money two weeks ago, knowing about COVID when he paid. (California opened up today, June 15, 2021, so it's a moot point anyway.) He asked for a refund for the condos we all paid for and was told no. He was graciously offered a credit that expires at the end of July (next month). If he wants it to renew, he needs to call back each month and ask for a renewal. He called back and asked to speak to a supervisor, and I was livid hearing the way they spoke to him when it was their error. They should at least take responsibility for their mistake and not blame COVID for their overbooking. How can you take money, then cancel a reservation and refuse to give a refund? This will be reported to the proper agencies. It seems a lot like fraud.