RCIReviews of rci.com

We are constantly told RCI are not a timeshare company, unfortunately I do not think I can attach a picture to this site as the packaging our documents came in clearly says RCI Timeshare...and when we were sold this it was by RCI reps who did not once say they were only an exchange company..look at the reviews RCI 88% of the reviews on trustpilot are negative.. In response to RCI reply...you can continue to deny culpability you are responsible for how these points can be used, or should I say not used...As I have said our paperwork box printing says RCI Timeshare and the reps who sold it to us led us to believe they were RCI reps...

Booked a hotel through RCI, not realising that it was then passed on to a third party. Cancellation had to be 10 days before travel but unfortunately covid doesn’t work like that so our son got covid 5 days before travel, and RCI WILL NOT LET US REBOOK - will never book a hotel through them again .

Why is there no option for ZERO stars? Pretty much every complaint on here has happened to us. Yet,RCI responds with the same word for word paragraph about how customer service is important to them. That’s a lie or you wouldn’t continue to have these repeated problems on EVERY site there is to write a review. RCI will NOT let us search for an exchange vacation if your points will be expired in the during the month you search. Mine expire Jan 2022, but looking to exchange for June. I was deciding whether I want to PAY to extend them but why would I if I don’t know if there will be anything to exchange for? I also am sick of seeing the same properties over and over and wanted to go somewhere different. RCI changed this policy on purpose to force people into extending their points because not enough people do it. Although the first person I talked to said that shouldn’t be happening and someone will call me about it. Needless to say no call was received so I had to call again. Looking into moving to another company like Interval who doesn’t have this policy. Oh and RCI, unless you plan to respond with a more original response then don’t even bother responding. You don’t think people caught on to you, yet? Go back to learning how to treat your customers better and then you can give it another whirl.

We stupidly bought a timeshare on a holiday in Las Vegas in 2006 at Grandview, which of course we could exchange all over the world and were shown all these amazing places. What you're never told is you don't stand a cat in hell's chance of getting a decent exchange and it will cost you a fortune. We've only done it 3 times in 15 years! I could stomach the annual maintenance costs if RCI had an affordable exchange option, what with the membership fees, an excessive weekly exchange fee and now the con of upgrading to platinum, its cheaper to rent out our unit and just book a holiday with a normal travel company. Whatever you want is simply not available and the same old tired destinations pop up. Why so extortionate? Because its a captive market. We've bought our timeshares and now we have no choice but to use their over priced abominable service. Well I don't anymore. We simply rent out the week and book elsewhere!

RCI has ripped me off for the last time. They refused to refund one cruise package during the pandemic and are now saying that in order to get my other package extended, I have to wait until the cruise line returns my money, then call in and have 30 days to rebook. I was on the phone2 hours trying to get answers and the agent, Sanjay, was rude. I asked fora supervisor and finally hung up! Never, never, never again!

Appalling options, only provide expensive Getaways and useless Exchange options when no-one wants to go. Cannot WAIT to be shot of this rubbish!!!

So we booked with RCI during a Pandemic and as luck would have it my wife developed a 104 degree fever 2 days before we were leaving for hawaii. The Airlines and every other organization refundined and worked with us except RCI, We had also invited another couple so instead of losing the transfer fees and all of our points we decided to allow them to use our booking. RCI charged us $89 to transfer it. This company does not care about it's customers and will not see another dime from me in the future. So in short.... What is it worth to lose a customer.... The answer is $89...

RCI really needs to work on communication amongst their own staff and the resorts they are servicing. The right hand doesn't know what the left hand is doing...in the same room! I booked a vacation to Sedona Pines and made sure the lady from RCI notated that it was a service animal (because I have one). The woman put PET! RCI, according to ADA guidelines, service animals are not pets! Learn the laws. Secondly, RCI never send me a confirmation email after I requested a "free" upgrade to 2 room suite because we were "platinum" members. I called Sedona Pines to confirm and the manager at the front desk said they not only put PET after I specifically told RCI it was a service animal but that no-one ever put the request in to begin with, which resulted in me NOT getting the free room upgrade. It gets better, when I called a third time to double confirm our reservation, the lady at RCI I spoke with couldn't even find my reservation, I had to get a manager involved for them to find it! RCI fix your communication issues, I will be putting in a complaint against you to the ADA as well as BBB.