RCIReviews of rci.com

If you are a member of RCI time share ( global travel) beware of reservations over seas during these covid times. They are profiting under the cicumstances of keeping your fees ( the exchange fee and guest fees) associated with your reservation cancelation. The destination counry may not be closed at this time,which is a requirement to a refund) but the hoops you need to go thru makes it very difficult to comply to enter the country during these times to enjoy a vaction. Further more RCI will make a exception (if you complain) to credit you the exchange fee if you rebook another vacation within 2 months. Dont you love stipulations. And I just love how you cant get a word in edgewise to voice your disbelief or unhappiness with a supervisor or mangement. Thank you so much RCI.

From the pick-up at the airport to the watered down food, drinks (didn’t even know you could water down guacamole and nacho cheese but they found a way) to the less than concierge assistance, RCI resorts are like staying in a third world country. Could not wait to leave and actually left a day early. Do not recommend at all. Main customers appear to be locals and the older folks that were taken advantage of.

I've had my timeshare since 1997. Really enjoyed going to the resort in Cabo. Family issues came up this year forcing me to tighten my budget and voluntarily cancel my membership. During that process I had to pay my maintenance fees current and pay $820 to de-enroll in RCI. I was told that my fees included a week at the resort and, that I will be receiving a voucher for that week along with a copy of the cancellation transaction. Fast forward almost 9 weeks later... I called RCI today to ask about the transaction paperwork and the voucher I have yet to receive. A very nice lady took care of me. However, when she asked her supervisor about the voucher, she was told to inform me that I should have asked for the voucher before I paid the fee. I was told the exact opposite at the time of my transaction. Typical bait and switch scam. Very sad because, even with the exorbitant maintenance fees, I would have left a more positive feedback for most of my experiences with RCI over the years. If this is who they are now, STAY AWAY!

Os voy a ser muy honesto, no quiero manchar el nombre de nadie, tan solo dar mi experiencia de este tipo de membresias, en este caso RCI: Nos vendieron esta memebresia en el viaje de novios como una membresia en la que podriamos viajar a cualquier parte del mundo por solo 220 euros por semana, cualquier parte! fueron muy claros en eso, y además que eran hoteles exclusivos con extras, mejores tratos, etc, etc, vamos que nos lo vendieron muy bien la verdad y caimos en la trampa... Luego nada que ver, para poder encontrar aquel sitio que buscas, con un hotel decente al menos, debes pagar tu viaje con mas de 1 año de antelación y aun así a veces no encuentras lo que quieres, solo hoteles pobres que nadie quiere, y lo peor de todo viene ahora... todo funciona con un poder negociador, poder que además caduca super pronto, y debes irte antes de que cumpla sino pierdes ese poder negociador o te dan la opcion de combinarlo con otra semana que contrates pero te vuelven a poner una fecha límite igualmente... por lo cual nunca puedes relajarte con esta empresa, uno está cada año en tensión buscando cada dia si hay algo que le cuadre para irse de vacaciones antes de que caduquen los puntos... y aun así, no hemos encontrado nunca realmente lo que queriamos, nos teniamos que conformar con otra fecha y otro hotel peor... A día de hoy nos queda ya poco que gastar y estamos deseando terminar con esto... lo gastamos por no sentirnos imbéciles por haber caido en esta trampa, pero realmente nos sale igual comprar directamente a los hoteles, no hay margen de mejora realmente, pagas lo mismo pero con la tensión de que te puede caducar algo y además no encuentras lo que quieres nunca, siempre está todo pillado, o eso o pillas un viaje con 2 años de antelación.. y claro ¿quien pilla un viaje planeado para dentro de 2 años?...absurdo, y aun asi hicimos la prueba y no hay mucho donde elegir. Eso si! a veces si que habia algo decente pero no iba con poder negociador, sino por una tarifa en euros desmesurada superior a si lo pillas directamente al hotel... un engaño vamos. Nos hicieron pillar la membresia platinum para poder tener algun beneficio luego en los hoteles, pero luego vas dices que eres rci platinum y eres un pringao mas al que no hacen mucho caso ni dan ningún beneficio extra, es decir, no hay beneficio por tener una membresia platinum una vez llegas al hotel... En resumen: -Muchas mentiras -Precios iguales que si lo pillas directamente al hotel -No hay mucho donde elegir -Tienes que estar dia tras dia buscando aquello que realmente quieres y aun así al final no hay nada disponible y te tienes que conformar con los restos -Membresia platinum no te da ningún beneficio en hoteles, cosa que dijeron que si. -La tensión de estar pendiente de la caducidad de tus semanas o sino las pierdes, con la dificultad añadida de no encontrar nunca algo que quieres. -Trato por teléfono con poca empatía ni ganas de solucionar tus dudas, "esto es lo que hay", palabras de ellos... Por favor, estudiar bien que es lo que quereis, si tranquilidad y poder elegir lo que querais yendo por libre directamente a los hoteles o con promociones gratis de webs, ó membresias como esta donde estás enjaulado con unos sitios concretos y sin realmente beneficios, y todo se vuelven sombras...

RCI is not a company to stay with. very disappointed with this company, RIP OFF !! STAY AWAY !! RIP OFF, RIP OFF, RIP OFF !!!

Una estafa compramo la famosa membresía y con rci sale más caro que haciendo la reserva directamente con el hotel los hoteles no incluido no aparecen y si aparecen salen más barato yo pagando sin ser por medio de rci es una porquería nadie responde y el servicio hay cliente es horrible tengo tanta impotencia de el mal trato y con lo mucho que tengo que trabajar para ganar el Dinero pensé que había hecho buena elección pero es una estafa

We decided to cancel five days in Pompano Beach, FL next month because the current COVID issues in that area. Because it was so close to the travel date, realized we would loose some points, and our exchange fee. To keep points and fee, we opted to buy the points insurance, to retain the points, and save the exchange fee. We also renewed our membership for another year so we could use all the points available. Between the $129 for points insurance, and the $200 fee, we only lost $70. Then looked at our weeks account, to use those weeks also. Well, to combine weeks, there is a charge. For one year, about $150, for two years, about $250. Seriously? So, we have paid the maintenance fee each year for the trading power, our annual membership fee, now, when it’s most likely a click of a button to “combine” trading power, there is another charge. And, I’m assuming, another exchange fee. I have decided that RCI is doing the nickel and dime routine very well. They make up the “rules, the charges, the trading power.” Then tell us how wonderful this is, you can get more this way, but they are going to charge for it. It can’t be paperwork, it’s all done by computer. Then there is the Platinum membership. Supposedly bigger and better, so then it’s your regular membership, and another charge for Platinum, so if you do that, it’s two memberships per year, but it’s “added” value. Maybe try another approach, cut all the fees and extra goodies, create a fair and equitable rate for everyone, and stick with it.

DO NOT USE RCI to deposit your week for trading power. Their new business model has INCREASED the exchange fees dramatically (like $599 for 3 nights) for several more desirable properties. As an example, for the Hotel Cordova in Coronado, CA, a 3 night stay costs 15 points in trading power PLUS $599 in exchange fees. So that is $200/night plus 1/3 of my deposited points for a Hawaii timeshare that costs me 1.7K/yr in maintenance fees. So I am paying around $375/night when I can go to the hotel's website and simply pay $230/night for a better room without having to deal with RCI memberships, exchange fees, or give up my timeshare deposit. THIS IS RIDICULOUS and whomever came up with this new business model should be fired!!! If you want to deposit your timeshare to exchange, go to Interval International where there is a flat fee of $209 for their entire inventory. Their availability probably sucks just as bad as RCI's, but your not getting robbed and spat on all at once.