RCIReviews of rci.com

I would never use this company again. I paid them 4,000 dollars for a cruise and it was canceled because of Covid. The cruise line told me that they reimbursed RCI my money and now RCI is telling me that they don’t have it and will not book me another cruise so I lost all that money and they will not work with me. I spent five days on hold off and on and they would never call me back if our call got disconnected, so I would have to start all over again, and nothing was ever resolved, they said that they would call me back or send me an email about what they found and never heard from them. It was a nightmare and this company shouldn’t even be in business it is not about their customers it is all about money.

Unfair practices. I live in the uk. Deposited my 2 bed timeshare and because of covid couldn’t book anything. I’ve paid to extend my deposit but still no uk or Europe units available except couple of north Europe apartments too small for my family and in mid January when school doesn’t allow holiday. Nothing available to book in the next 2 years either. I’ve been told my deposit is expiring and can’t be extended again. But there is nothing to book. I’m not being fussy… first tried England then whole of uk then Ireland and then whole of Europe…nothing this year or 2023 or 2024!!! I don’t mind waiting till 2025 or 2026 but they won’t extend my deposit…..this is criminal in my mind as they can’t provide what they promised and just don’t care. I will never ever deposit with RCI and will warn as many people as I possibly can to never use RCI

Scam. This thing is absolutely worthless. I was planning a trip to Galveston and a buddy of mine booked a couple of days before me with hotels.com and paid 645 for 3 days. I booked at the same hotel, same room size, same days, two days later with my RCI "PLATINUM " membership hoping to get a great deal, and it gave me a price of 680 this was including my "PLATINUM " membership discount plus 6,000 points. My wife and I could do nothing but laugh when we saw that price. This time share is pathetic. DO NOT FALL FOR IT!

I have many problems with RCI. The most current one is with my granddaughter. My wife and I are buying a cruise foe our 50th anniversary in 2020. It was postponed twice. My granddaughter was in a ROTC program, so we purchased a refundable reservation. She is now in the military in Alaska and cannot make it to the East Coast for the current sailing. We asked for a refund. We were told they redid the reservations and my granddaughter's reservation was changed to non-refundable. Why? Who was authorized to do this? So far, no answers. Did we get reimbursed? No.

How can a company scam people out of money during this time when gas prices are on the rise and food prices are high they target people on vacation and tell them to go to a resort to talk about timeshares they offer free gifts and tickets to a show and a 25.00 gift card and let's not forget that they make you pay 50.00 dollars to talk to some one about the resort WELL GUEST WHAT HAPPEN TO ME I was on vacation and they scam me out my money and gift a meeting that was supposed to be 1 hour turn into 4 hours and they did not understand the word no and when you kindly tell them that you can not purchase what they are selling they began to have a bad attitude the behavior is acceptable from the employees they turn into pit bull when you turn down their offer they took a good enjoyable vacation and turn it into a robbery I don't understand why hotels will allow this company into their lobby but I guess long as they are paying the hotel they hotel do not care but I feel as if the hotel should take responsibility for this company being dishonest to the customer that are staying at their hotel THEY ARE DANGEROUS COMPANY I am not apologizing for what iam I am about to say the day i went there mostly people of color why do companies decide to keep robbing people of color SO PLEASE COPY AND PAST these people must be STOP!!! so if you know someone going on vacation please tell them do not stop and to this company the claim to be a tour group they NOT tell them to run 🏃‍♂️

RCI es una estafa. Al momento que los promotores te llaman para vender, nunca te mencionan "pequeños detalles", como que tienes que pagar un "fee extra" cuando te registras. En el Mayan Palace Nuevo Vallarta nos cobraron US$950 para tener acceso a las instalaciones del hotel. Sorpresa, el Mayan Palace solo tiene derecho de acceso a dos albercas de las más de 20 que tiene el desarrollo Vidanta.. nadie te menciona esto hasta que te "piden amablemente que te retires"!!! es increíble. Me sentí ciudadano de 2a. Una de las dos albercas.. entró en mantenimiento!! así que solo nos dejaron acceso a una alberca saturada hasta el tope. No acceso al Río Lento, ni a la alberca de olas, ni a la zona de toboganes, no al teleférico y más !!! Cuando llamas a RCI para reclamar, te dicen que en las letras pequeñas de la confirmación se menciona este "fee"..!! porqué no mencionan este "detallito" durante la venta? ocultar información no es ético, además que puede ser un delito. Me siento robado. Pagar la cuota de RCI + "fee de acceso" = una alberca nada más!!! bonito negocio!! Eso sí, te marcan 3 veces al día diario para ofrecerte un descuento en el "fee" si accedes a sus vendedores durante medio día!!! o un descuento en tus "elevados consumos", pues dentro del hotel todo es un extra. Qué decepción de RCI..

With Covid ongoing for the last two years, RCI is doing nothing to ease the situation. We have points that will expire and have no further extension time. It’s a waste of money to be part of this timeshare company. You certainly do not save any money as they try to advertise. I’m essentially paying for a vacation that I never got to take, due to no fault on my own. Ridiculous. Don’t get into their trap. They take way more money than the value they give

I have booked several cruises and resort stay through RCI. But since covid I have had to reschedule cruises. I tried to call them and pay my final payment. Which is 1000 dollars. I wanted to put it on my credit card because it was due on April 22 2022. I have called about four times each call I was placed on hold for at least an hour each. Just yuesterday I was on hold 2.5 hours and not one person answered my call. I need to pay for it and I need to book another cruise since my wife and child cannot go because they don't have the covid vaccination. I called the booking phone number on my bank statement after they tried to take money out of my account that lacked the funds to pay in full the invoice. had they answered my call I could have paid it before the invoice date. POOR SERVICE!! After this and the next cruise I will never do business through RCI and I will also drop my condo from RCI.