RCIReviews of rci.com

This is my fault for being so gullible. We went to the seminar in St.Pete to receive a stay at the resort for 99 dollars. we told each other no matter what we wouldn't fall for their presentation. well I was sold I certainly commend the gentleman presenting he did great. So good in fact I believed everything he said. They say there's a magical website that can get you super cheap hotels. This was a lie as kayak and expedia are always cheaper. We travel often but do not have lots of extra money so this site alone sounded good. We found out you have to pay to receive your "premier weeks". You need to use them within 2 years or you lose them but your payments wont pay enough to use them so the days are gone. They said we'd have this price locked in forever and our kids would even have this price even after years of inflation. The customer service is very bad and the last women I spoke with admitted that even she wouldn't have bought into the program. After she argued with me I asked her does she partake in her own companies program? She paused and quietly said no i do not. I said why is that? She said she couldn't answer. I want out of this so bad but they keep taking money and give you nothing. The only thing we can do is go to the water park in St. Pete for free. Please stay away and no that the presentation is very well done and they will make you feel like its a no brainer bargain that you'd be dumb to pass up. They never have the places youd like to stay, they have fees for EVERYTHING. Stay away

I so hate that my resort uses RCI. I've watched friends have much easier times if they had Interval. RCI consistently gives wrong or contradictory information. And then the CSRs have the nerve to get upset or even hang up on you when you call to clarify the WRONG information given by previous agents. Have of them are young, untrained, and arrogant. I've had to deal with them for years and although I love the idea of timeshares, having to deal with them makes me want to cancel every year!! Buyer Beware - Stay Away!

RCI is certainly not what it used to be, have been with RCI over 30 years, own a 3 bedroom unit at Kyneton, doing exchange in Canada for October, gave us a studio room !!! So annoyed, last time we will use RCI after this trip, getting rid of it when we get back Also not happy we have to deal with people overseas not Australia

If I could give 0 stars, I would. These people are crooks! You will get NOTHING fir the 1000s of dollars they will take from you! Run and run fast!!!!

While visiting Jamaica we were invited to a timeshare sales presentation and decided to attend. This is what happened: During the week of October 31-November 6, 2021 our family vacationed at the Bahia Principe resort in Runaway Bay, Jamaica. Our wonderful time was interrupted by a sales pitch that was full of lies and deceit. The slick talk, omissions, lies and misrepresentation, caused us to sign a contract we were not given ample time to read over. We asked for time to study the contract, to which we were very highly pressured to sign right then. That should have been our sign to run, but, here we are. After all the things we were promised, imagine our surprise when we signed in to the Privilege Club website to book our first vacation. We found that everything we had been told was a LIE! We had asked the staff member working with us, what our cost would be, he looked us straight in the eye and told us it would be $239 plus a "nominal fee". What he neglected to tell us was the "nominal fee" was $97 per person, per night!! That was NEVER explained. The table of fees was barely mentioned as if it was not important at all. Now we see that it is of the utmost importance. My adult son repeatedly asked questions that forced the staff member to reiterate what we were understanding our benefits were. Over and over the staff blatantly lied. The Privilege Club has stolen $9,091.65 from our family. The response from RCI was another blatant lie. The folks from the resort were great. 100% of our issues are because of the scum bags at RCI. Considering we have not yet been able use any of our so-called vacations, I would expect any legitimate organization to offer a full refund. I don't think RCI has the integrity to do so.

If your reading this it’s not to late. This company is known for ripping people off for decades. Run

If you’re reading this review it’s not too late to run. My wife and I bought the whole sales pitch in Orlando for free Disney tickets. (well my wife did I knew the danger) That we would be part owner of a beautiful two bedroom resort and that we would trade it for other locations throughout the country and world. I live and worked directly behind one of these “resorts” and it’s a dump. Air conditioning from the 70s, dirty carpets, stair banisters loose and dangerous. We booked a week in Massanutten in Virginia and it was like stepping back in time to a Chevy Chase family vacation movie, outdated place, old jacuzzi, dirty grill and stained couches. Expensive lesson learned, never again in our lives. Don’t Do It!!!

I waited a few days too long to use my points on the property I wanted. It's available but now it's an "extra" getaway and I can't use points. The customer service rep on the phone was incredibly rude and hostile-- there is another word but I won't write it--and not helpful at all. She could not have cared less...."book when you see something." I know that!! The property is still available but not with points. With Covid, we have been paying $$$ to renew points and unable to go. I see no point in continuing to pay RCI given how they run their business. In fact, AVOID timeshare. It's a waste of money