RCIReviews of rci.com

My family and I were aggressively approached by one of their sales rep in mall of Istanbul by one of their sales rep. He somehow managed to convinced us (I say us about I really blame my partner) a free meal on cruise and a all round 3 trip/tour to an island where a ‘new hotel’ was apparently being built. Cut a long story short, their sales pitch was the following: 1. Lure people into a fake cruise 🚢 which circles the river for 3+ hours with no entertainment for the kids, no food and only water and tea 2. Whereby their sales rep’s apply their utmost intense pressure and harassing tactics as well as terrorising you of all the useless and fake benefits they provide you with this absolutely ridiculous scheme they have in place! Although I travelled over 5,000 miles across the world to spend my Saturday night in Istanbul held captive on a circling cruise ship to this company, only positive was I saved £100 on an actual cruise trip!! Be careful… my partner and I are usually good on identifying scam and stupid sales advertisement, as we all know nothing comes for free… The whole thing is a scam and especially after reading other peoples reviews

RCI has called me 27 times in the past 17 days. No matter what I tell them, they keep calling. This is borderline harassment

I was part of a group of friends who booked a trip with RCI Vacations. The trip was canceled 3 times due to restrictions placed by Canada in 2020 and twice in 2021. Each time I contacted them to rebook it cost more and the perks given to encourage us to book with them disappeared. With all we paid and had refunded I asked for a detailed balance sheet showing payments and credits. I did receive a balance sheet, but it was for someone else. Wrong name, City, State, destination, and the date of the vacation was not even close. I emailed them and never received a reply. Phone calls are useless and you have hours(8.5 or more) to waste on hold. I would not consider using RCI unless things change. I think that I will mail the account balance sheet to the other guy. Just maybe he received mine since I can't trust that RCI will ever get it sent to me.

I called regarding my upcoming vacation status and regarding my points. He was not a good listener, he didn't answer my questions but had enough intelligence to remind me my subscription was due next month. He was suppose to send me a link to answer one of my questions and I never received it. I told him that I didn't know if I was going to renew because RCI has bad customer service. I had to repeat to him twice that I didn't want RCI to ever call me. TERRIBLE SERVICE!

RCI is the biggest SCAM EVER!!!! Everytime I book for a resort , Its always not available EVEN I TRY TO BOOK IT 1 YEAR AHEAD!!!! They have huge excuse either it's all booked or your points is not enough and they want you to buy points. In addition, you can only roll over you points 1 year extra and if you can't use it, ITS GONE!!!! I HATE THIS COMPANY! Biggest SCAM EVER!!!

July 2022 My husband and I are timeshare owners through bluegreen. When bluegreen units are unavailable or units cost a ridiculous amount of points, members can either forfeit their points that expire or pay the exchange company RCI $89 dollars per transaction to exchange accommodations. Upon check in you also have to pay a hefty cleaning fee or amenities fee from the company your accommodations are with when you use the RCI exchange. This is a fee that is charged to only to Those who use the exchange. This was our first experience exchanging through RCI. The customer service person I spoke to was very pleasant and helpful and had nothing to do with the extra fees or the accommodations that RCI is affiliated with for exchange. However somebody with the company does control these thing. We were able to find a nice 1 bedroom condo 10 hours away in Massanutten Virginia for 3 nights and it cost us most of our 7000 points. We had to pay an RCI $89 transaction fee to exchange through RCI and upon arrival pay an amenities fee of $60 for our accommodations. This is on top of already paying15,000 dollars for 7000 points purchase in the timeshare agreement that is allows is every other year. We are billed a yearly maintenance fee every year of $780 even though we can only use a location every other year and this fee goes up every year at Bluegreen’s discretion. At the time of sale the Blugreen salesman makes you think that the perks of RCI exchange is golden. The accommodations in Massanutten we’re very nice in comparison with where we stay in Michigan at Boyne mountain with out those extra fees. However, We had more points that were going to expire this month so we booked a night at a place in Du Bois Pennsylvania heading back toward Michigan. The location was a townhouse at Silverwoods the townhouse did not come close in comparison to other locations I have stayed in. Beside the fact it was bigger, it was comparable to a bottom of the line Knights Inn Hotel and smelled like one too. It was musty and dirty smelling lodging. The area was nice if you enjoy nature and there is a good size lake, clubhouse, and pool. However the lodging was unacceptable for what a timeshare represents. Shared timeshares are expensive to purchase and have yearly maintenance fees that have to be paid EVERY year even if you only have points that give you access to accommodations every other year. This experience with RCI exchange had a disappointing end to our much needed vacation. Beware of how the whole process works. When a person is getting the sales pitch, these nice guys are paid to make it appealing Extraordinary and the information is not presented for people to process and weigh all the options. You really have to take time to stop and understand the the process and the cost of all the fees and the biggest issue of the availability of the locations. If you are unable to make accommodations months and months ahead you most like will alway have to go through an exchange program like RCI. We have found that we are not saving money for accommodations with the starting package we purchased We are waisting our money. There are much better deals in the traveling world and so many more choices not being locked into a timeshare at the package level we chose.

I hate this company everytime we have tried to book our vacation we have gotten the run around. The information provided my agent are confusing and contradictory. I hate the day we got with them. I'm so frustrated that I feel like just taking the loss and ending my time share. Had I researched them I would have never signed my agreement.

Stay away! They will never have availability For the places and timelines you need. Even if you try to reserve 8-10 months ahead. Be warned!