RCIReviews of rci.com

This company nickles and dimes you for EVERYTHING! If you have extra points to use from the previous year, they make you pay $143.00 to combine your points from last year and for your current years points, then they make you pay an exchange fee for $269.00! This is on top of having to pay your maintenance fees to the resorts, plus paying a yearly "subscription" to belong to RCI. I booked a 2 bedroom unit in Florida for next year and did it just last week. I really needed a 3 bedroom so I cancelled my 2 bedroom and went to book the 3 bedroom. They are making me pay another exchange fee of $269.00 because I cancelled the 2 bedroom as you only have 24 hours to cancel a vacation which I did not know. I could see if I did it 30 days later or more, but it's been 1 week. Next year is my last year using RCI as I will never use them again and advise anyone else not to use them either. I will just go to my home resort from now on.

My wife booked 4 weeks early this year but omitted to take out protection ( more money) ,but now we find we are unable to use them due to family circumstances and RCI will not offer to do anything not even when I offered money to do so, not interested, what a good club! Time to not be a member anymore.

RCI is an absolute disaster - DO NOT BUY A TIMESHARE AND STAY AWAY FROM RCI. Let me tell you, we have been a timeshare owner for many years and RCI does a poor job of providing a reputable trade. The resorts that we trade into are less than desirable and they consume too many points. We are being charged too much for an exchange fee, yearly membership, and we need to book well in advance. I have found that RCI reviews and classifications (gold, silver, international, etc.) are not accurate. We have just recently stayed at Suntide, Sarasota, FL which was an absolute disgrace and we exchanged for 27 or 29 points! The resort was old and outdated, not clean, disgusting appliances, dirty dismal bathrooms, no internet, dirty pool, and blinds that you couldn't open. I cannot say our experience was at all desirable and we tried to stay out of our condo as much as possible since it was so dreary and depressing. This timeshare and many others we stayed at should not be part of RCI. This is not what we expected. Stay away from timeshares and RCI!!!

This company has continued to get worse over the past 10 years with less points given (I used to have 2 weeks). Now with the points they give me I can barely get one week and the options aren't ever my first or second choice. Recently booked a hotel through them was advertised as a king suite and was a queen regular room. Each person you talk to will tell you something different. I will be looking for a different exchange company.

The absolute worse. Had our checkout date wrong. Removed all our stuff from the room. Stole all our stuff. Long story short, resort admitted belongings were stolen and wrote us a check for the theft. Vacation Village Orlando. Another stay had our checkout date three days earlier than on reservation online. Had to call and verify confirmation or they were going to remove our stuff. Not to mention our room had cockroaches. This company is fraud. Living in a third would country environment with RCI. Disappointment.

My husband and I booked a cruise thru RCI ,this has been the worst company to deal with they canceled the first sail because of covid which I understand rebooked the cruise and asked for more money ,because of circumstances of covid regulations I wanted rebook again I get conflicted answer every time I call I am have never dealt with a Company that gives you the run around and want more money at the end . I would never recommend this company to anyone

We own two weeks at our resort but have two weeks banked giving us 40 points which is due to expire at the end of Sept, however due to the wife being diagnosed with a severe kidney disease in last 2 months and on dialysis we are unable to holiday abroad (Consultant advise) one which Easyjet took notice of and gave a refund. However, all you seem to want to do is for us to pay extra to extend our use of the 40 points, although you don't have anything in the UK.

I booked this on 6.7.22. I called Club Wyndham on 8/2/22, 2 days prior to departing on an 18 hour drive, to confirm my reservation to find out Wyndham did not have my reservation. I contacted RCI the next morning and spoke with Kevin who stated he would resend the booking. I followed up with Wyndham 2 hours after that to find that there was still no reservation. I was able to get a wyndham staff member to stay on the phone with me while we called RCI to get the issue resolved. We spoke with an RCI rep(I believe his name was connor). He spoke fast with a thick accent and thoroughly enjoyed talking over myself and the wyndham rep. Connor proceeded to tell us that he would resend the reservation and I requested that he email it to the wyndham rep directly as it has already been faxed twice and wyndham had not received it. Connor refused to do this stating it was against RCI policy to email it and could only fax it to the number on file. Absolutely ridiculous customer service! How is faxing your only option for this transmission? You had no issues emailing me a confirmation. In the end I worked with Wyndham without any further assistance from RCI to get the issue resolved. Get your house in order RCI!!!!