RCIReviews of rci.com

This is a piece of poop ass company. Edward who i spoke with on the phone made 2 unauthorized transactions with my card over 500$. I was then told a supervisor would contact me in 72 hours and the next day I was told there is no supervisor, only account holders. These people are SCAMMERS

RUN, RUN, RUN! RCI is a rip off. I booked a trip and then canceled it 11 days later. I called today (a month and 1 day after booking) to see why my $342 was not refunded and learned that I only had one day to cancel the trip. One day grace period. This company is not worth it! I will not get my money back either and they said that no credit could be given. I will get my points back but I paid 80 to protect the points so thank God I did ugggh. Please run, don’t do it ! The timeshare business is a rip off too. I’ll forever tell the world to avoid this company and ALL timeshares! Signed unhappy customer😔

Nothing was right. I reserved, more than amonth ago, a resort at Grant Mayan Acapulco From 12 to 19 of march for 5 adults and one baby. RCI Accepted and charged me. Based on that I bought plane tickets for all my family. !3 days ago! I recived an Email comunicated to me that accoding to 1-3 pilicies of the resort my reserve was cancelled. RCI neve told me about that policies, homever they told me that at the moment of the reservation that policy appears. I have called you several times and finally today, Dominic, after carefully lloking find the note. I had been with you 26 years, also I am a platinum member, and you have no respnsability at all. It is a real scam. My number is 4361-00040.

How do you expect to get individuals to buy a timeshare from you when you lie to them during the promotional stage?? We were promised several items when we were being encouraged to attend the informational session. Come to find out after the informational session we were indeed mislead. I am 100% happy that I did not sign any agreements with this company.

Worst company ever. Total scam. They take your weeks and never have anything available in return then they make you buy extra time to use your points because there is nothing available. Over twenty years of points gone because I would no longer pay to keep extending the time. They wouldn’t even compromise in the name of good customer service.No real loss because their properties are run down and not in good places. Can’t stress enough. Stay away!

Hace un año que tengo esta membresía y hoy mismo me anime a usarla y la verdad quede tan decepcionado!!! Los precios es lo mismo si me voy directo al hotel,sabía que no era como me lo vendían y ay caí

My husband and I paid $3000 for this 3 year program to try it out. Every time we took a vacation we couldn't even use our points. We are in our last year with our points expiring this year and we are not going to renew or join. I guess it could be beneficial if you pick random places to stay and you have a week off to go. Keep in mind you still have to pay resort fees and an exchange fee to RCI.

If you were planning on buying a timeshare and you have to book through RCI do not do it. Every time I try to book either the site would go down and then when I went back in it would be gone, however the perfect example happened last night, I was booking my Trip to Hawaii for October, had the week that I wanted, got everything all enter the credit card, hit submit got a confirmation was told that I was going to get an email, saw the charge pending on my credit card never received the email looked into the account it was never booked. Charge was on my credit card pending now so you would think that it went through and because I didn’t get the email I called and they proceeded to tell me oh I’m sorry that week is no longer available you must’ve done something wrong, this is happened a ton of time also during Covid breakout the first year when there was no travel and people didn’t want you going in the other states RCI expired your points if they were to expire that year instead of extending them knowing that nobody could travel so you just paid for your points and lost them because there was a worldwide pandemic going on I wouldn’t have given them any stars however it made me give them one. Do yourself a favor if you’re going to get a timeshare look at a Marriott Hilton or Wyndham but stay away from any that have to do with RCI. It wasn’t so much that I had to have that week when I booked this I looked for a three month period to get one week, that was the only week that was available for that and not only was I booking my mom was also booking through her RCI and we needed a place that had a few of them available so when we looked for that week, I was able to get one and for some reason with her RCI it didn’t offer that we get offered it today. Sure no big deal. We overlap a show because my mom told her she called in and said I want these two and they’re like OK, but we have to do one at a time well because the clerk took so long entering the information, because her system was slow. My mom lost the second time share. She only got one so now, because mine didn’t go through and she only got one and there’s a few of us going or planning on going. my mom is the only one that can go so now she has a timeshare and none of us can go because we lost out on two of them, she called back to see if there was any other week of course not there’s three days or even five days and that’s what the lady told me she goes I can give you five days, I explained I’m playing from New York so that will be three days in Hawaii. I am not flying that far for three days. That’s why I needed seven and her comment to me was well it’s only two days short of the seven. So now we’ve just canceled everything with RCI and we are doing a different way.